Call Center Member Service Representative
Company: Ent Credit Union
Location: Colorado Springs
Posted on: August 16, 2019
Ent is Colorado's largest credit union, leading a legacy of more
than 60 years. Our reputation is built on trust, integrity,
innovation and exceptional customer service. We recognize our
employees and our members are the reason for our success. We've
been voted"Best Workplace" by The Gazette two years in a row and
named"Best Credit Union" by the Colorado Springs Business Journal.
Become part of a fast-paced and growing organization that values
teamwork, our people, our members and the communities we serve!
Apply today, to advance your career and help members improve their
financial quality of life. It's an Ent thing!
Member Service Representative I's must provide accurate information
regarding member inquires while actively cross-selling and
educating members on Credit Union products and services.
Outstanding service must be delivered while remaining professional,
responsive, and encouraging. In addition the MSR I is responsible
for understanding and complying with credit union
policies/procedures and industry regulations while seeking to
protect the assets of members and the credit union.
Essential Duties and Responsibilities:
Member Service - the representative must accurately process member
requests received through incoming calls. Representatives must
provide individual member service at a high-standard professional
level while updating the existing database with any changes
requested by the member. Members must be verified using Ent's most
current procedures to minimize fraudulent activity. The
representative must possess the skill to identify and escalate
priority issues to the proper area.
Sales - Accountable for meeting member needs through maintaining a
strong knowledge of products and services available to members,
regularly providing referrals to such products and services in all
areas including, but not limited to lending, investments,
electronic banking, wealth management, and business banking
Knowledge - Maintains knowledge and remains current in the position
by taking a proactive approach with participating in on-going
training, side by sides, quality control sessions, online BVS
courses, and utilizing Outlook and Element on a daily basis
resulting in the delivery of world class service to our
Other related duties as assigned.
Minimum formal education required for this position:
High school diploma or equivalent
High school diploma or equivalent
Minimum work experience:
6+ months experience in customer service required
Inbound/outbound phone experience
Previous financial institution experience is preferred
Technical or specialized knowledge/skills:
- Strong Customer Service focus
- Basic understanding of typical products, offerings, and
resources within the banking/credit union environment
- Must have proficient computer skills, including the ability to
use Windows, Microsoft Word and Office.
- Symitar experience beneficial
- Strong communication skills
- Organizational skills required
- Typing, computer, and ten-key required
Environmental, physical and psychological requirements:
Must be able to sit or stand for prolonged periods of time in a
climate controlled environment. Must be able to use fingers, hands,
wrists for repetitive tasks such as typing, using a mouse, and
operating a telephone. Must be able to interact with diplomacy,
tact, and courtesy with all members under varying
Starting Pay: $14.00 hr (depending on experience)
Keywords: Ent Credit Union, Colorado Springs , Call Center Member Service Representative, Sales , Colorado Springs, Colorado
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