Guest Engagement Center Director

Company: Mike Maroone Automotive Group
Location: Longmont
Posted on: February 18, 2026

Job Description:

Job Description Job Description Do you thrive on building strong teams, driving performance, and turning opportunity into measurable results? Mike Maroone Automotive is looking for a strategic and motivated Guest Engagement Center Director to lead our centralized guest communication team and elevate the dealership experience from the very first interaction. As the Guest Engagement Center Director, you’ll lead the team responsible for generating traffic, managing leads, and maximizing conversations. You will align marketing efforts, digital engagement, and in-store operations to ensure every guest interaction reflects our commitment to service and excellence. What You'll Do · Lead and manage the daily operations of the Guest Engagement Center · Develop and enforce best-in-class lead management processes across calls, web leads, chats, and text communications · Coach, mentor, and develop a high-performing team of guest engagement agents and supervisors · Collaborate closely with Sales, Service, and Marketing leadership to support dealership goals · Analyze performance metrics including contact rates, appointment show rates, and close rates to drive continuous improvement · Provide regular KPI and ROI reporting related to lead handling and engagement initiatives · Ensure CRM accuracy and data integrity across all customer touchpoints · Manage vendor relationships related to CRM, communication tools, and lead platforms · Lead training initiatives to ensure compliance with company, OEM, and legal standards · Promote a guest-first culture while maintaining operational efficiency · Participate in dealership meetings and community events Should You Apply? If you have the skills below, drop what you’re doing right now and apply! If you have some of the skills, we still want to hear from you! · Proven experience in business development, guest experience, or call center operations (automotive industry experience preferred) · Comfortable working in a fast-paced environment with structured daily call volume expectations · Demonstrated leadership and team development success · Strong analytical, organizational, and strategic planning abilities · Proficiency in CRM systems, phone systems, and Microsoft Office Suite · Excellent written and verbal communication skills · Ability to build processes, measure performance, and implement operational improvements · Professional presence and demeanor · Willingness to work flexible hours, including evenings and weekends What We Offer · Three Medical Insurance Plans · Two Dental Insurance Plans · Vision Insurance · Company-Paid Life Insurance · Voluntary Life Insurance (Employee, Spouse, Children) · Short- and Long-Term Disability · 401k with Company Match · Paid Vacation · Paid Holidays · Paid Sick · Associate Discounts and more! Mike Maroone Automotive is an Equal Opportunity Employer. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Keywords: Mike Maroone Automotive Group, Colorado Springs , Guest Engagement Center Director, Sales , Longmont, Colorado