Remote Service Desk Agent
Company: VirtualVocations
Location: Colorado Springs
Posted on: August 30, 2024
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Job Description:
A company is looking for a Remote Service Desk Agent.
Key Responsibilities:
Provide 1st Level telephone and media contact support, aiming for
high first contact resolution
Respond to and resolve customer requests related to software,
hardware, and network operations
Accurately document calls and incidents, manage workload to meet
service levels, and maintain data accuracy in the contact
management system
Required Qualifications:
High School diploma or Associate's Degree, with 2-4 years of
related experience
6 months of IT Service Desk experience and relevant IT
qualifications
6 months previous experience providing Level 3 support for MS
Office, MS Exchange, and MS Windows networks
Working knowledge of data and voice network concepts
Languages: English and local languages of the countries
supported
Keywords: VirtualVocations, Colorado Springs , Remote Service Desk Agent, Sales , Colorado Springs, Colorado
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here to apply!
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