Rep 1, Customer Service Billing Representative
Company: SPECTRUM
Location: Colorado Springs
Posted on: March 13, 2023
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Job Description:
SPECTRUM is recruiting Customer Service Representatives with a
NEW starting pay rate of $20.00/hour! We also offer an additional
shift differential of $0.75/hour for shifts starting after
11:00am!
Start Date: Sunday April 23 rd , 2023
What you can expect as a SPECTRUM employee:
12 Weeks Paid Training: Sunday-Thursday 11:00am-8:00pm
JOB SUMMARY
Provides basic customer support related to Charter services,
including handling billing inquiries and payments. Employees in
this role are responsible for establishing and maintaining
professional and positive relationships with customers on behalf of
Charter and ensuring issues are addressed consistently with company
policies and practices. Works under general supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Process customer orders in a courteous, efficient and timely
manner.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity and superior understanding
regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints and concerns
within the scope of responsibility.
Remain current and knowledgeable on every aspect of supported
product.
Facilitate customer issue escalations to local management/support
as required. Determine necessity for field visits.
Accurately document customer account records based on actions
taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure efficient and
effective interactions with customers.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
Experience working in cable operations and/or telecommunications
call center
WORKING CONDITIONS
Normal office conditions
PHYSICAL AND MENTAL REQUIREMENTS
Mental Requirements
Ability to handle multiple tasks
Proven organization and time management skills
Proven interpersonal skills
Ability to effectively train and offer guidance to other
representatives
Proficiency with PCs, Microsoft Office Suite and general intranet
navigation
EOE
Charter Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability
CCSBR
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
The pay for this position has a salary range of $20.00 to $27.80.
The actual salary offer will carefully consider a wide range of
factors, including your skills, qualifications, experience and
location. Also, certain positions are eligible for additional forms
of compensation such as bonuses.
Keywords: SPECTRUM, Colorado Springs , Rep 1, Customer Service Billing Representative, Sales , Colorado Springs, Colorado
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