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Customer Contact Agent

Company: Air Pros
Location: Colorado Springs
Posted on: January 16, 2022

Job Description:

"A Local Extension of our National Customer Service Department"

Earn great pay and work with the premiere company in Heating and Cooling service!

Why Work Here?
Training/development/resources toward your future success
Hourly pay and available spiffs
Full benefit package
Best Work Culture/Team in the Industry

Job Description:

Local Customer Contact Agents play a crucial role as a regional "support hub" for our National Call Center. The main objective is to provide 5-Star Customer Service and ensure our clients always have a dedicated local point of contact to ensure the best possible communications throughout their journey with Air Pros USA.

The Customer Contact Agent primarily handles all region specific customer service duties. In addition to providing general customer contact services and support, the Customer Contact Agent is responsible for handling escalations (Start to Finish), perform outbound calls to ensure there are no gaps in the schedule if the dispatch board is under capacity, fill in any scheduling needs per National Call Center Management Directions, answering general customer questions and assisting local staff when approved to adjust scheduled calls for optimal workflow.

Additional Info:
Required to be logged in to our digital phone system at the office during all working hours. This system also serves as our time clock for payroll and spiff tracking. The position is Hourly and has a set schedule (may be changed or modified at any time per request of the National Call Center Management Team) in accordance with the Offer Letter or Employment Agreement.
There are discretionary Spiffs offered at different times by the National Sales & Marketing Division and will be specifically outlined via email from your direct manager if applicable.
We provide industry leading compensation hourly. We wish to incentivize our employees for top performance and would like to guarantee the best possible opportunity for our clients to enjoy using Air Pros USA.
All of our Local Contact Agents, regardless of which branch they report for work at, have the same goals and focus - to bridge the gap between National Customer Service Department and local Service & Production Staff.

About Air Pros USA:

Air Pros is a fast-growing industry leader in both Residential and Commercial HVAC contracting. We pride ourselves on customer service, quality of service, and customer experience.

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Keywords: Air Pros, Colorado Springs , Customer Contact Agent, Sales , Colorado Springs, Colorado

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