Customer Contact Agent
Company: Air Pros
Location: Colorado Springs
Posted on: January 16, 2022
"A Local Extension of our National Customer Service
Earn great pay and work with the premiere company in Heating and
Why Work Here?
Training/development/resources toward your future success
Hourly pay and available spiffs
Full benefit package
Best Work Culture/Team in the Industry
Local Customer Contact Agents play a crucial role as a regional
"support hub" for our National Call Center. The main objective is
to provide 5-Star Customer Service and ensure our clients always
have a dedicated local point of contact to ensure the best possible
communications throughout their journey with Air Pros USA.
The Customer Contact Agent primarily handles all region specific
customer service duties. In addition to providing general customer
contact services and support, the Customer Contact Agent is
responsible for handling escalations (Start to Finish), perform
outbound calls to ensure there are no gaps in the schedule if the
dispatch board is under capacity, fill in any scheduling needs per
National Call Center Management Directions, answering general
customer questions and assisting local staff when approved to
adjust scheduled calls for optimal workflow.
Required to be logged in to our digital phone system at the office
during all working hours. This system also serves as our time clock
for payroll and spiff tracking. The position is Hourly and has a
set schedule (may be changed or modified at any time per request of
the National Call Center Management Team) in accordance with the
Offer Letter or Employment Agreement.
There are discretionary Spiffs offered at different times by the
National Sales & Marketing Division and will be specifically
outlined via email from your direct manager if applicable.
We provide industry leading compensation hourly. We wish to
incentivize our employees for top performance and would like to
guarantee the best possible opportunity for our clients to enjoy
using Air Pros USA.
All of our Local Contact Agents, regardless of which branch they
report for work at, have the same goals and focus - to bridge the
gap between National Customer Service Department and local Service
& Production Staff.
About Air Pros USA:
Air Pros is a fast-growing industry leader in both Residential and
Commercial HVAC contracting. We pride ourselves on customer
service, quality of service, and customer experience.
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Keywords: Air Pros, Colorado Springs , Customer Contact Agent, Sales , Colorado Springs, Colorado
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