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Call Center Customer Service Representative

Company: Peak Dental Services
Location: Colorado Springs
Posted on: November 22, 2021

Job Description:

Are you an experienced Customer Service Professional looking for an opportunity to work for a growing company in a call center setting? Are you looking for a consistent position that offers a schedule that works business hours Monday-Friday? Peak Dental Services is growing, and we are looking to hire two full-time Call Center Customer Service Representatives for our team. Our Call Center Representatives work a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off.We are looking for Dynamic Call Center Customer Services Representatives who have experience in a fast-paced inbound and scheduling environment. We are answering inbound phone calls for our extensive dental offices scheduling new patient appointments for general and specialty dental appointments. We are offering a $500.00 Sign-On-Bonus!Responsibilities include:

  • Answer all inbound new and existing patient calls, schedule appointments, transfer calls to appropriate office personnel, and coordinate communication between business units.
  • Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
  • Sales-minded individuals who possess the ability to convert new patient calls into visits to our dental practices.
  • Must be able to work in a fast-paced environment and take appropriate action while providing a high level of customer service
  • Schedule new patients in multiple dental systems.
  • Update patient account information
  • Consistently meet call quality standards and call center KPIs.
  • Answer and route patient questions in a professional and patient-centric mannerBenefits:
    • Medical
    • Dental
    • Vision
    • Voluntary STD-LTD
    • Life Insurance
    • Holiday Pay
    • PTO
    • 401K match
    • Employee discountAbout Peak Dental Services: Peak Dental Services was founded in 2008 by a dentist from small-town Minnesota, Dr. Douglas Peak, and his son A.J. Peak, a Kellogg School of Management MBA and former McKinsey and Company consultant. After a few 14-hour workdays, they realized they needed help if the company continued growing successfully. However, they weren't willing to settle for just anyone; the team behind Peak Dental Services is composed of individuals with a good understanding of the dental industry, including recruiting, marketing, finance, customer service, and training.Requirements:
      • 1+ years of recent (in last 12 months) experience as a Call Center Representative or in an administrative role
      • Minimum Typing Speed: 40 WPM
      • Medical setting experience preferred but not required
      • Strong written and verbal communication skills
      • Passion for providing a high level of customer service
      • We are offering a 25.00 GC for those who complete the interview process.Job Type: Full-timePay: $16.00 - $19.00 per hourBenefits:
        • 401(k) matching
        • Dental insurance
        • Employee assistance program
        • Employee discount
        • Health insurance
        • Health savings account
        • Life insurance
        • Paid time off
        • Paid training
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridaySupplemental Pay:
            • Bonus payAbility to commute/relocate:
              • Colorado Springs, CO 80922: Reliably commute or planning to relocate before starting work (Preferred)Education:
                • High school or equivalent (Preferred)Work Location: One location

Keywords: Peak Dental Services, Colorado Springs , Call Center Customer Service Representative, Sales , Colorado Springs, Colorado

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