Entry Level Sales Insurance Professional
Location: Colorado Springs
Posted on: April 2, 2021
Purpose of JobWithin defined guidelines and framework, provides
the Property & Casualty (P&C) member experience by performing
customer service, sales, and retention activities for multiple USAA
personal line products that occur across multiple contact channels
(i.e. inbound and/or outbound phone calls, email, chat, social
media, etc.) to provide adequate coverage and advice to help ensure
members' financial security and aligns to USAA standards.Job
RequirementsWe are currently seeking talented Insurance
Professionals - Sales and Service for future opportunities in 2020
and 2021.Click on link below to watch USAA's Customer Service
Come join our award winning team! USAA was recently recognized by
Forbes-- as one of the Best Employers in the U.S. and FORTUNE--
magazine highlighted us as one of the World's Most Admired
Companies--. We are proud to consistently receive outstanding
awards and ratings for member service, employee well-being and
financial strength. Everything that happens at USAA is based on our
core values: Service, Loyalty, Honesty, and Integrity. These are
the foundations of how we do business with our members, as well as
how we treat each other.* Identifies and manages existing and
emerging risks that stem from business activities and the job
* Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for
* Facilitates the Property & Casualty (P&C) member experience
by answering inbound and/or outbound phone calls, emails, and/or
other contacts from members.
* Applies proficient knowledge of personal lines insurance to
assist members with moderately complex quotes, binding new
business, rating, policy, billing, payment, underwriting, contract
and coverage provisions, and premium changes for insurance products
and services. Responsible for the respective trailing documents for
all states and/or international requirements and offerings.
* Utilizes the tools and resources available to support members
with minimal assistance.
* Identifies, assesses and understands member needs and
consistently provides complete and accurate advice and solutions,
including products and services. Provides thorough issue diagnosis
while minimizing transfers, escalations and call backs.
* Effectively operates in a contact center environment and navigate
multiple systems/programs while maintaining an engaging member
interaction that occurs across multiple channels.
* Required maintenance of Property & Casualty (P&C) license and
WORK SCHEDULE* Availability to work 40 hours/week between9:30am-6pm
5 days or 7:30am-6pm 4 days, Mon-Fri with permanent Sat
MINIMUM REQUIREMENTS* High School Diploma or GED equivalent.
* 1 year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
* Successfully acquire Property & Casualty (P&C) license and
state registrations within 90 days of hire.
* Strong interpersonal and communication skills to build rapport
with prospective and existing members
* Ability to prioritize and multi-task, including navigating
through multiple business applications.
* Ability to apply knowledge and understanding of insurance
regulatory and compliance requirements.
* Successful completion of a job-related assessment may be
PREFERRED REQUIREMENTS* 1+ years of selling experience to include
frequent (e.g., daily) communications with customers via telephone,
e-mail and/or face-to face.The above description reflects the
details considered necessary to describe the principal functions of
the job and should not be construed as a detailed description of
all the work requirements that may be performed in the job.At USAA
our employees enjoy one of the best benefits packages in the
business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.Compensation:USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market position. The salary range for this
position is: $33,280.00 - 58,500.00.Employees may be eligible for
pay incentives based on overall corporate and individual
performance or at the discretion of the USAA Board of
Directors.Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium will be addressed on an individual-basis for applicable
roles that are consistently scheduled for non-core
hours.Benefits:At USAA our employees enjoy best-in-class benefits
to support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.Please click on the link below for
more details.USAA Total RewardsRelocation assistance is not
available for this position.Qualified applicants must successfully
complete a pre-employment background and drug screen.
Keywords: USAA, Colorado Springs , Entry Level Sales Insurance Professional, Sales , Colorado Springs, Colorado
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