Company: American First Finance
Location: Colorado Springs
Posted on: April 2, 2021
We're growing! If you are talented, self-driven, well-organized,
love people, passionate about customer service, enjoy developing
others, and you're seeking a career move that truly recognizes
individual growth and achievement, then we want to talk with
The Opportunity: We're seeking a Retail Support Specialist to be
our on-the-ground representative and advocate in leading retail
outlets, helping our retail partners to provide the right consumer
finance solutions for their customers. We already have a
partnership with these retailers, so this position is all about
support and advocacy. These are salaried positions and also offer
generous bonus potential and excellent benefits.
Who are we? At American First Finance (AFF) we support retailers
across the U.S. with consumer finance solutions that allow their
shoppers to make purchases of goods and services when, where and
how they want!
What does a Retail Support Specialist do? Our Retail Support
Specialists are high-energy, adaptable, have great communication
skills, and love working with people, whether its partnering with
Store Associates to show them how they can grow their sales through
the AFF program, or answering in-the-moment questions that Store
Associates or customers may have. At the very core of this role,
our Retail Support Specialists develop others by building a deep
knowledge of the AFF program and effectively communicating this
through impactful training of the retailer's store associates to
achieve desired results while providing exceptional customer
satisfaction. This role is fast paced, and requires an efficient,
ambitious individual who is both team-oriented and capable of
What's on offer? In addition to joining a great team, this is a
salaried position with excellent opportunities to earn attractive
bonuses based on performance. We also offer amazing benefits,
including top-notch medical, dental and vision plans, plus life
insurance, short and long term disability protections, pet
insurance, legal insurance, paid vacation time, and much more!
The role in more detail...
- Professionally represent American First Finance within our
retail partners with a positive attitude and friendly yet
- Achieve Sales and Financial targets for your assigned
district/stores through proactive training and support of the
retailer's sales associates.
- Provide leadership, monitoring, and various forms of training
required to ensure retailer's sales associates can maximize all
potential sales opportunities while representing the AFF program
- Assist partner stores in resolving issues whether in-store
and/or over the phone.
- Assist stores in prospecting for new customer business by
telemarketing and distributing printed materials.
- Communicate and deliver various incentive programs to drive
business and partner engagement.
- Adhere to all company and partner policies and processes while
- Protect AFF assets through flawless expense management.
- Prioritize workload to provide a world-class experience to our
retailer partners and their customers.
- Demonstrate expert knowledge of AFF product and program terms
to correctly communicate when necessary to the retail stores
associates, managers, and district management.
- Perform other duties as assigned by supervisor. What experience
and skills do I need?
- A High School Diploma. Additional qualifications will be a
- A minimum of 2 years' retail/management experience.
- Being bilingual in English and Spanish isn't essential but will
be a plus.
- Excellent time management, communication, and organizational
- Persuasive and goal-oriented.
- Driven individual, with Tenacity/Resilience.
- Great team player.
- Professional demeanor.
- True customer service advocate.
- Attention to details.
- Valid state driver's license and good driving record Our Core
Servant Heart: There's no place for egos here. Customers and
colleagues come first. Serving their needs and driving their
engagement is our success.
Embrace Change: That's not fear, that's excitement. We see change
as core to our survival and our ability to manage change as a
prerequisite to new opportunities that can allow us to learn, grow,
and do more.
Walk the Talk: We do what we say we are going to do and maintain
the highest standards of performance for ourselves and others, at
all times, always doing the right thing.
Dare to be Different: We are adaptable, creative, and courageous,
like entrepreneurs willing to take the necessary risks to innovate
and make things better. We challenge the status quo. We seek out
different ideas and perspectives as a means of expanding our
ability to think and do more.
Get Stuff Done: We do whatever it takes to get the job done right.
We inspect what we expect, take ownership of our actions, and
operate with a sense of urgency in everything we do.
--- No Drama: We control the things we can control with a mindset
to find solutions while minimizing complaint. We are all here for
the same purpose, empowered to be the best we can be so that our
purpose to deliver great products and services to more customers
can be fulfilled.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: American First Finance, Colorado Springs , Sales Specialist, Sales , Colorado Springs, Colorado
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