Sales Manager - Salary (Non Exempt)

Company: Great Wolf Resorts
Location: Colorado Springs
Posted on: January 16, 2020

Job Description:

At Great Wolf, the Sales Manager targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.

Essential Duties & Responsibilities


* Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to 'sell' and the non-peak hours to do account maintenance tasks
* Keeps accounts current and records prospects and accounts by creating tracing system for callbacks, release dates, future meetings, etc.
* Tracks all contact data in OPERA
* Maintains relationships and a cadence of communication with all accounts to maintain top of mind awareness
* Assists in the preparation of group room blocks forecasts
* Submits a weekly report to the director of sales and catering
* Prepares group proposals as well as sales materials and contracts
* Responsible for group room and catering revenue that make up overall revenue budget for lodge
* Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
* Exercise appropriate authority to negotiate pricing for meeting room rental and audio visual
* Provides consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
* Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
* Creates and updates quarterly action plans outlining business objectives
* Represents the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
* Assists in the supervision, control and administration of the entire sales team
* Hires, trains, motivates and provides guidance on a daily basis to members of the sales team
* Conducts annual performance/contribution assessments with members of the sales team





Basic Qualifications & Skills


* Bachelor's degree in hotel/hospitality or related field, or equivalent combination of education/experience
* Minimum 4 years in event/conference sales
* Minimum 1 year supervisory/leadership experience in hospitality field
* Demonstrated proficiency in Microsoft Office Suite
* Successful completion of criminal background check and drug screen
* Successful Department of Motor Vehicle check
* Professional communication skills both verbal and written

Desired Qualifications & Traits


* Significant customer service experience
* Strong problem solving and organizational skills
* Attention to detail and ability to exceed quality standards
* Enthusiastic and positive energy
* Multi-tasking ability

Physical Requirements


* Able to lift up to 20lbs
* Able to bend, stretch, and twist
* Able to stand or sit for long periods of time

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Great Wolf Resorts, Colorado Springs , Sales Manager - Salary (Non Exempt), Sales , Colorado Springs, Colorado