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Analyst 3, Carrier Management

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: July 14, 2019

Job Description:

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Summary: Responsible for a variety of programs involving business reengineering efforts that support our operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define our current processes that support the Marketing, Provisioning, Customer Care, and Technical Operations and to define the future state that will be enabled through technology. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Essential Skills: - Knowledge of Tableau - Development, implementation, and maintenance of automated reporting - Advanced to expert knowledge of Microsoft Excel, Power Point, PDF, Word, Visio, Project - Cradle to grave management of external SIP and TDM partners to include, but not limited to management of systemic issues, cost controls consistent with Comcast telecom savings initiative, compliance to contractual obligations, performance management and reporting, maintenance of supplier contact lists, and facilitation of regular and/or ad hoc meetings between Comcast stakeholders and external partner. - Monitor daily and monthly reports to review vendor or carrier performance - Beginning to intermediate level HTML and SQL programming skills is highly desired - High level knowledge of TDM and SIP networks, especially how networks are interconnected between Comcast, ILEC, CLEC and SIP suppliers - Basic knowledge of telephone numbering such as inventory maintenance, LRN routing, and utilization of LERG is highly desirable - Ability to prioritize on a daily basis, including managing internal and external client escalations with a sense of urgency - Demonstrated ability to communicate up, down, laterally within the organization, both orally and in writing - must possess excellent command of the English language Core Responsibilities: - Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations,Sales Operations, Marketing, Training, Finance and Legal. - Develops scalable processes to support and benefit the Company's architecture vision. - Deconstructs technical concepts and metrics to facilitate process development. - Helps to define success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics. - Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations. - Develops repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency. - Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment. - Diagnoses, corrects, and documents issues, risks, and problems using Quality Assurance (QA) practices. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelor's Degree or Equivalent - Generally requires 5-7 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Analyst 3, Carrier Management, Professions , Colorado Springs, Colorado

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