ColoradoSpringsRecruiter Since 2001
the smart solution for Colorado Springs jobs

IT Support Technician II -

Company: Sierra Nevada Corporation
Location: Colorado Springs
Posted on: July 14, 2019

Job Description:

IT Support Technician II - SUMMARY:This hands-on technical position will diagnose, resolve and respond to local program / project site IT incidents and service requests, priorities, and goals in a MS Windows / Cisco based environment that can span from one to several offices / buildings. Technical responsibilities include (but not limited to) support and administration for computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of site IT automation in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures.The IT Support Technician reports to, takes direction from, and is supervised by a local site or Corporate IT supervisor / manager. Will also receive corporate direction and follow corporate IT standards, policies, processes, and procedures provided by/from Corporate IT. Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals Provide basic network support ensuring desktop and other networked peripherals full connectivity Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction Address/resolve IT incidents/service request and/or escalate to the appropriate upperTier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups" Support organizational efforts and maintaining policies and procedures in the IT Department Assist with the creation and maintenance of local site IT systems documentation Participates in Corporate IT virtual teams (VTeams) as directed Perform on-call "after-hours" support based on a staff rotation as/when required ADDITIONAL RESPONSIBILITIES: Punctuality to work each day and prepared to work scheduled work hours Other duties as assigned COMPLIANCE RESPONSIBILITIES: Responsible for thoughtful adherence to all SNC Policies, Procedures, and Compliance regulations (internal and external) ESSENTIAL FUNCTIONS: Must be able to lift at least 50 pounds Able to work off-hours implementations and possible remote site travel as/when required Minimum physical requirements to perform all duties and responsibilities, as defined by management SNC job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position. EDUCATION/EXPERIENCE AND SKILLS REQUIRED: Requires a BA/BS in Related Field. Relevant work experience may substitute for required education. IT Support Technician II for a Tier II Helpdesk with 3+ Years hands-on experience imaging, repairing and troubleshooting Computer Hardware (Desk tops/Laptops/Peripherals) and Software applications Working knowledge of Help Desk / Customer Support center operations Comprehensive "hands-on" troubleshooting skills with various hardware and software products including (but not limited to): Dell 32-/64-bit platforms (mobile and stationary), HP & Xerox printers / plotters, scanning systems, PGP encryption, wired & wireless equipment, VoIP, Citrix, VPN, desktop firewall, Antivirus, MS Windows, MS Office Suite. Mobile IPhone/Blackberry devices and Linux Redhat/SUSE; MS Sharepoint Strong customer and technical support experience, supporting a clientele that is predominantly "non-technical" Familiarity with IT Service Management tools i.e. Cherwell Ticketing System or similar Ticketing Request Applications Comprehensive troubleshooting skills of various hardware and software products including: Microsoft, Lotus Notes, Antivirus, PGP encryption, wireless, Citrix, Dell laptops/desktops, and HP Printers Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion Well-versed/practiced in current IT technical standards and best practices (ITIL) relating to micro-computers, printers, scanners, and basic network technology Superior customer service and communications skills along with ability to drive productive team collaboration will participating in on call support rotation Minimum Fundamental Knowledge, Skills, and Abilities as stated in SNC's Responsibility Matrix. Important Notice This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs to obtain U.S. Security Clearance for employment. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement Sierra Nevada Corporation is an Equal Opportunity Employer - Minority / Female / Disability / Veteran, or any other protected statuspursuant to applicable local, state or federal law, ordinance or regulation.

Keywords: Sierra Nevada Corporation, Colorado Springs , IT Support Technician II -, Professions , Colorado Springs, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Local CDL A Truck Drivers - GREAT Benefits!.
Description: Pac-Van, Inc. is now hiring Local CDL A Truck Drivers What We Offer:Great Benefits Package: Medical with partial company pay , Dental, VisionHome Daily Life Insurance with company pay Short Term DisabilityLong
Company: Pac-Van
Location: Broomfield
Posted on: 07/22/2019

Regional CDL A Owner Operator Truck Drivers - Competitive Pay!.
Description: RMT Companies is now hiring Regional CDL A Owner Operator Truck Drivers What We Offer:Competitive Pay Home Weekly Paid Bi-WeeklyDirect DepositNo Trailer Rental Route - Laramie, WY to Hastings, NE Driver (more...)
Company: RMT Companies
Location: Broomfield
Posted on: 07/22/2019

Class A CDL Driver Lease Purchase.
Description: BRAND NEW LEASE PURCHASE PROGRAM BRAND NEW TRUCK LOW DOWNPAYMENT NO CREDIT CHECK Drive a Brand New 2020 Freightliner Cascadia Bumper to Bumper Maintenance Program EW4 and TC4 coverage 4 year - 450,000 (more...)
Company: Soar Transportation Group
Location: Pueblo
Posted on: 07/22/2019


Warehouse Team Member (Seasonal, Part-Time, Flexible Hours)
Description: Shifts: Over-night, Early Morning, Day, Evening, Weekend Location Englewood, CO, Centennial, CO and Denver, CO Job opportunities vary by location. We update postings daily with open positions. Salary (more...)
Company: Amazon
Location: Broomfield
Posted on: 07/22/2019

CDL A Drivers APPLY NOW!
Description: We recently won our 8th Heil Award Introducing a new and improved pay structure with guaranteed base salary potential for additional earnings Groendyke Transport is a leading tank carrier in the transportation (more...)
Company: Groendyke Transport
Location: Broomfield
Posted on: 07/22/2019

Local CDL A Semi Truck Driver - Home Daily!.
Description: LOCAL SEMI DRIVER CDL ASunstate Equipment Co.Where Safety and People are Core Values There is a unique feeling at Sunstate. You can feel it at any of our almost 70 locations across 11 states.If you are (more...)
Company: Sunstate Equipment
Location: Pueblo
Posted on: 07/22/2019

Warehousing Laborer
Description: Shifts: Over-night, Early Morning, Day, Evening, Weekend Location Englewood, CO, Centennial, CO and Denver, CO Job opportunities vary by location. We update postings daily with open positions. Salary (more...)
Company: Amazon
Location: Broomfield
Posted on: 07/22/2019

Class A CDL Local Truck Driver- Hazmat and Tanker endorsements req'd
Description: SENTINEL TRANSPORTATION Class A Tanker Drivers are needed for our fuel transportation delivery segment in the Denver, CO area.Sentinel Transportation is expanding INDUSTRY LEADING PAY BENEFITSHOME (more...)
Company: Sentinel Transportation
Location: Broomfield
Posted on: 07/22/2019

CDL-A Lease Purchase Truck Driver - $1.00-MILE BASE PAY + MARKET PREMIUM PAY. - Pueblo
Description: Call Today to Learn More About Our New Market Premium Pay NO CASH DOWN Lease Purchase Program for Solos Are you in it for the long haul John Christner Trucking is. 32 years in business, 1,300 mile (more...)
Company: John Christner Trucking
Location: Pueblo
Posted on: 07/22/2019

Amazon Warehouse Team Member
Description: Shifts: Over-night, Early Morning, Day, Evening, Weekend Location Englewood, CO, Centennial, CO and Denver, CO Job opportunities vary by location. We update postings daily with open positions. Salary (more...)
Company: Amazon
Location: Broomfield
Posted on: 07/22/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Colorado Springs RSS job feeds