NOC TECHNICIAN I WITH SECURITY CLEARANCE
Company: Sev1Tech
Location: Colorado Springs
Posted on: September 29, 2024
|
|
Job Description:
Overview/ Job Responsibilities Sev1Tech is seeking an
experienced individual to fill the position of Network Operations
Center Technician I. This is an operational shift position
dedicated to the support of the Network Operations Center for the
administration, and management of the United States Space Force
(USSF) meshONE-T network. Reporting to the Network Operations
Manager, the NOC Technician I will accomplish the following: *
Perform continuous monitoring of systems via various tools,
responding with appropriate actions to system alarm signals *
Monitors for breaches of Service Level Agreements (SLAs) * Pursues
first call resolution and reviews Service Center tickets for
approval * Works with Shift Lead to resolves problems between
various functional areas to increase network availability to the
Mission Partners * Reviews tickets and performs follow ups with
internal functional areas and/or Mission Partners on the resolution
of network incidents * Assists with the creation of reports for
measuring network utilization while performing traffic analysis,
monitoring response times, and performing capacity and trend
analysis * Confidently multi-tasks in a fast-paced, team-oriented
environment * Communicates at a high level in both verbal and
written form * Performs other duties as required. Position Details:
* Position is rotational shift work to support 24x7 NOC operations
* Position currently based out of the Colorado Springs Sev1Tech
office with anticipated transition to Schriever SFB * Some travel
throughout the Colorado Front Range Area (Colorado Springs to
Boulder) is expected * Less than 10% travel out of state *
Non-Supervisory Position Salary: TBD Minimum Qualifications *
Operate the meshONE-T system through the Government-approved
Enterprise Service Desk (ESD) / Network Operations Center
(NOC).
* Maintain an ESD and service lifecycle management systems on a
24/7/365 basis.
* Track, report, and resolve any equipment or system outages for
all locations where meshONE-T is deployed, per the meshONE-T
SRD.
* Notify the Government (meshONE-T program officer) for any changes
in OPSCAP and SYSCAP conditions and emergency maintenance within 15
minutes.
* Notify all affected users at least 96 hours prior
(routine/non-critical changes), 48 hours prior (patch or security
vulnerabilities), and 24 hours prior (critical vulnerabilities) to
an expected outage (i.e., Authorized Service Interruption), or per
the timelines in the MP SLA, whichever is greater.
* Notify all affected users within 1 hour (threshold) or 15 minutes
(objective) after occurrence of an unscheduled outage (i.e., Demand
Maintenance) or service failure.
* Provide the Government (meshONE-T program officer and all
affected users) an Estimated Time to Restore Operations (ETRO) for
all equipment and system outages.
* Submit incident reports (for outages or any other incident that
disrupts normal operations) to the Agreements Officer, Program
Manager, and cognizant ISSM. Unclassified reports shall be sent via
encrypted email or another mutually agreed upon secure
communications method, and classified reports shall be delivered
via appropriate communication channels. Clearance: Must be eligible
for US TS/SCI clearance Desired Qualifications * Experience with
ServiceNow * Experience with any of the following monitoring tools:
nGenius, NetBrain, Elastic, SolarWinds * Any of the following
certifications: CCNA, CND, SSCP, CySA+, GICSP, Network+, GSEC *
Experience working in Department of Defense or other Federal
contracts About Sev1Tech LLC Founded in 2010, Sev1Tech provides IT,
engineering, and program management solutions delivery. Sev1Tech
focuses on providing program and IT support services to critical
missions across Federal and Commercial Clients. Our Mission is to
Build better companies. Enable better government. Protect our
nation. Build better humans across the country. Join the Sev1Tech
family where you can achieve great accomplishments while fostering
a satisfying and rewarding career progression. Please apply
directly through the website at:
https://careers-sev1tech.icims.com/ #joinSev1tech For any
additional questions or to submit any referrals, please contact:
Sev1Tech is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, gender identity, national origin, age, protected
veteran status, or disability status.
Keywords: Sev1Tech, Colorado Springs , NOC TECHNICIAN I WITH SECURITY CLEARANCE, Professions , Colorado Springs, Colorado
Click
here to apply!
|