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Unified Communications Technician - TS/SCI Clearance - ECS2136

Company: Joint Enterprise Technologies
Location: Colorado Springs
Posted on: May 28, 2023

Job Description:

About Us:Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.About the Opportunity:Joint Enterprise Technologies is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with 5+ years' experience and an active TS/SCI clearance to provide maintenance and advanced support for customers globally across various domains. The successful candidate will join a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include video conferencing, telephone, voice mail, desktop sharing, instant messaging, presence, audio visual streaming and more. Position level and responsibilities are based on tiered skills allowing for advancement opportunities.Required Clearance: -

  • Willingness to submit to and pass a Counter Intelligence (CI) Polygraph. -Location:
    • Colorado Springs, COSchedule:
      • The NOC is 24x7 shift work; to include weekends and holiday for all employees
      • Day Shift: 6am - 2:30pm
      • Swing Shift: 2pm - 10:30pm
      • Mid Shift: 10:30pm - 6amFunctional Duties:
        • Utilize VC Wizard, Telepresence Management Suite (TMS), Cisco border controllers (CUBE/VCS), Codian / Cisco Meeting Management (CMM) Multipoint Control Units (MCU) and Cisco Meeting Server (CMS) to provide Video Tele-Conference (VTC) services and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
        • Manage resource availability and conflicts for Video Networks.
        • Maintenance of onsite Private Branch Exchange (PBX) analog telephone system.
        • Utilize Cisco Unified Communications Manager (CUCM) to provide digital voice and video calling, voice mail, Instant Message (IM) and Presence.
        • Utilize set top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC) to provide live and on-demand digital Audio/Video streaming of high priority alerts, specialized programming, plus television broadcast network.
        • Utilize Unified Contact Center Express (UCCX) to provide solution for automatic call distribution for NOC agents.
        • Utilize Service Now to prioritize then complete assigned request and break fix tickets.
        • Have working knowledge of network topology; along with networked hardware and software tools listed above.
        • Possess understanding of dialing protocols to include H.323, E.164 and SIP.
        • Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
        • Create and report all outage notifications and network related issues according to standard operating procedures.
        • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
        • Ensure compliance with network security policies and procedures.
        • Provide system/equipment/specialized training and technical guidance to lower skill level employees.
        • Complete responsibilities as tasked by customer -Management.
        • Participate in special projects as required by customer -Management.Key Competencies:
          • Interpersonal Skills
          • Communication skills - verbal and written
          • Listening skills
          • Problem analysis and problem solving
          • Attention to detail and accuracy
          • Customer Service oriented
          • Adaptability
          • Ability to work independently within a Team Concept
          • Ability to multitask in a stressful environmentMinimum Experience and Education:
            • HS/GED + 7 -years experience
            • Associates Degree + 5 -years experience
            • Bachelor's Degree + 3 -years experience
            • Master's Degree + 1 -years -experience
            • PhD + 0 -years -experienceRequired Certifications: -
              • Security+ CE required
              • IAT II CertificationPreferred Certifications: -
                • Network +
                • ITIL and or Agile Foundations
                • CCT Collaboration (CLTECH)
                • CCNP Collaboration (CLFNDU)
                • CCNP Collaboration (CLCOR)
                • CCNP Collaboration (CLACCM) and or (CLCNF)#JTIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment. -Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.Powered by JazzHR

Keywords: Joint Enterprise Technologies, Colorado Springs , Unified Communications Technician - TS/SCI Clearance - ECS2136, Professions , Colorado Springs, Colorado

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