Unified Communication Tier II Technician (Shift Work Required) - TS/SCI REQUIRED

Company: General Dynamics
Location: Colorado Springs
Posted on: May 14, 2022

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:No Suitability RequiredPublic Trust/Other Required:Job Family:Systems AdministrationJob Description:Flexibility Requirement:

• NOC is 24x7 shift work; to include weekends and holiday for all employees
  • Day Shift: 6am - 2:30pm
  • Swing Shift: 2pm - 10:30pm
  • Mid Shift: 10:30pm - 6amDesired Skill Level Requirements:
    • Technical knowledge of VoIP, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence.
    • Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
    • Ensure compliance with network security policies and procedures.
    • Possess understanding of TCP/IP, H323, E164 and SIP protocols.
    • Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
    • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
    • Create and report all outage notifications and network related issues according to standard operating procedures.
    • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
    • Participate in additional Tier II/III projects or upgrades as tasked.
    • Provide system/equipment/specialized training and technical guidance to lower skill level employees.
    • Provide After Action Reports (AARs) for Problem Management resolution.Key Competencies:
      • Interpersonal Skills
      • Effective Communication skills - verbal and written
      • Listening skills
      • Problem analysis and problem solving
      • Attention to detail and accuracy
      • Customer Service oriented
      • Adaptability
      • Ability to work independently within a Team Concept
      • Ability to multitask in a stressful environmentEducation Requirement:Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 2+ years of directly related work experience.Certification Requirement:Security+ CECertification Preferences:Network +CCNA Collaboration (Highly Desired)ITIL FoundationsClearance Requirement:Must have a TS/SCI Clearance and the ability to obtain required Polygraph.The likely salary range for this position is $64,000 - $96,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA CO Colorado SpringsAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics, Colorado Springs , Unified Communication Tier II Technician (Shift Work Required) - TS/SCI REQUIRED, Professions , Colorado Springs, Colorado