Business Analyst

Company: Spectrum
Location: Colorado Springs
Posted on: May 12, 2022

Job Description:

Job Summary

Responsible for the development of application and reporting solutions to address business needs. Understand business process, and the systems utilized to implement business process to achieve Company goals. Provide detailed analysis to business problems utilizing data from disparate sources. Recommend solutions to business problems to assist management and end users meet business goals in various operational areas within the Company. Systems Analysts are the liaisons between the Business Analysts and the technical solution providers such as Engineering, IT and/or 3 Party Solution providers.

Major Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Gather, analyze, refine, validate, document and maintain complex systems requirements for all opportunity to cash order flow activities for all lines of business (video, data, voice) for residential and commercial services.

Analyze system interdependencies, system requirements, risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies. This includes assessing and communicating impacts of systems changes and/or outages to the business.

Define, document, implement and track related systems rules/policies/configurations.

Understand business processes/functions supported by existing process enablers vs. manual.

Recommend and support implementation and business process redesign business processes where applicable to leverage available or new technologies/capabilities.

Translate functional specifications into systems/technical specifications for use by DBAs and/or developers for system configuration and deployment.

Maintain library of systems/technical specifications via Change Management processes.

Create and maintain library of test cases and traceability to documented business and system requirements.

Function as the liaison between the Business Analysts and the technical support personnel such as IT/OSS/Billing/3 rd Party suppliers DBAs, developers, integrators, etc. to properly interpret and deliver to the technical specifications.

Perform Other Duties As Required

PREFERRED QUALIFICATIONS

Skills/Abilities And Knowledge

Ability to read, write, speak and understand English

Ability to analyze and interpret data

Ability to quickly identify business problems/opportunities

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to define key performance indicators / metrics

Ability to document, prepare and present data-driven presentations

Ability to make decisions and solve problems while working under pressure

Ability to manage multiple projects at one time

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to supervise and motivate others

Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)

Cross-functional management skills

Knowledge of process and project management

Knowledge of general accounting and billing procedures

Education

Bachelor's degree in Computer Science, Business Administration or related field or equivalent experience

Related Work Experience Number Of Years

Systems analysis experience 3

Software development and implementation experience 3

Project management experience 2

Telecommunications experience 2

WORKING CONDITIONS:

Office environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $73,100.00 . The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet -, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

Keywords: Spectrum, Colorado Springs , Business Analyst, Professions , Colorado Springs, Colorado