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Systems Technician - TS/SCI Clearance

Company: General Dynamics
Location: Colorado Springs
Posted on: January 15, 2022

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:PolygraphPublic Trust/Other Required:Job Family:Systems AdministrationJob Description:GDIT provides DoDIIS (Department of Defense Intelligence Information System) customers worldwide with a Customer Contact Center (CCC) consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
The role of the Systems Technician is to provide second line support for all clients and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services in person primarily but also via phone and email. Troubleshoot, install, and support the configuration of hardware devices CONUS and OCONUS. Includes workstations, monitors, printers, peripherals, servers, network equipment, cables labeling mobile devices, and associated software on domains as identified by CIO governance processes. Conduct site surveys as required by the government to develop technical solutions that meet requirements and capabilities. Makes recommendations on hardware, cabling, and equipment requirements.Essential Job Functions:

  • To diagnose and resolve software and hardware incidents, including operating system (Windows) and a range of proprietary and industry standard software applications. This work will be performed across multiple networks, both classified and unclassified.
  • To assist all our users with any logged IT related incidents when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • To accurately record, update and document requests using the IT service desk system.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware
  • To resolve incidents with workstations, printers, scanners, VoIPs, Desktop Video Teleconference (DVTCs)
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • General understanding of networking principles also desired.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.Qualifications:
    • AA or equivalent & 5+ years related experience
    • Must have Top Secret/ SCI clearance and able to obtain CI poly
    • Security+ or other 8570 certification a must
    • Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination or submitting to regular COVID-19 testing at your own expense.
    • Must be able to meet customer facility COVID requirementsThe likely hourly rate for this position is between $28.85 - $43.27, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:Telecommuting Not AllowedWork Location:USA CO Colorado SpringsAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics, Colorado Springs , Systems Technician - TS/SCI Clearance, Professions , Colorado Springs, Colorado

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