Desktop Support Technician
Location: Colorado Springs
Posted on: January 15, 2022
Position: Desktop Technician - Top Secret
Location: Colorado Springs, CO
Schedule: Monday thru Friday / 7AM-4PM
Clearance: Active Top Secret or TS/SCI
The technician shall be responsible for providing maintenance of
computing devices, associated peripherals, and approved software.
The technician shall install and maintain hardware and software on
those devices and associated peripherals. The technician shall
install all upgrades (memory, hard drives, etc.) and peripheral
devices purchased. The technician will provide the appropriate
office support to coordinate and schedule new equipment
installations. The technician shall monitor and update ServiceNow
to ensure that all Service Level Agreements (SLAs) are met and make
updates to ServiceNow asset and CI records. The technician shall be
responsible for the on-site installation of new devices. The
technician shall assist in coordinating, scheduling and performing
relocations and re-installations of equipment upon approval. The
technician shall perform periodic physical audits of end user
computing devices to compare with ServiceNow's records (deployment
location, storage location, and assignee information).
Able to support systems on both classified and unclassified
Familiarity with security requirements (ICD 503, DFARS, etc.).
Intermediate knowledge in supporting enterprise level PC's.
Intermediate understanding of Active Directory (heavy account
Intermediate understanding of UNIX (account management,
Intermediate understanding of the McAfee suite of security products
(i.e. ENS, DLP, MDE)
Intermediate understanding of hardware support experience (i.e.
swapping hard drive, fan, motherboard)
Intermediate understanding of troubleshooting HP systems
Intermediate understanding of maintaining/troubleshooting VoIP
devices (i.e. Cisco Call Manager/Unity)
Intermediate understanding of installing/supporting/
troubleshooting Windows and Mac OS devices, MS Office, network
connectivity issues, etc., and perform system (re)imaging using
LANDesk or other imaging technologies.
Intermediate understanding of data transfers using USMT.
Intermediate understanding of inventory management, shipping and
receiving, asset management. Includes: warehouse processes for
shipping/receiving packages, asset tags, unboxing, return
merchandise authorization (RMA) tracking.
Intermediate understanding of the ServiceNow ticketing system.
Desktop Technician must possess good verbal and written
communication skills with a high focus on customer service.
Desktop Technician must possess ability to provide solutions to
user problems to ensure user satisfaction and productivity
Desktop Technician must have experience in leading technicians
Desktop Technician has advanced understanding of service delivery
Desktop Technician must have the ability to plan and prioritize
their work assignments to meet deadlines/SLA's in a fast-paced
environment without supervision.
U.S. Citizen (not dual)
Submit/Pass a 10-year Dept. of Defense background check, criminal
history, drug screening, and fingerprints
Valid driver's license/Real-ID with clean driver's history
Applicant must have a strong work ethic, be extremely organized and
detail-oriented, be a self-starter with excellent time-management,
problem solving, and multitasking skills
Applicant must have excellent front-facing / face-to-face customer
Minimum 1 year of customer service experience (call center, retail,
or other customer facing role)
Problem solving skills from active listening to, and educating,
customers through resolution and a set of delivery expectations
Excellent communication skills (in English), both verbal and
written, to articulate details in a professional manager
Position may require ability to sit, stand, walk extended
distances, bend, stoop, squat and lift to 35 lbs. from the floor to
desktop for extended periods of time
Experience with a ticketing system like ServiceNow a plus
3+ years' experience in an IT support role, preferably as a Desktop
(Desk-Side) or Help Desk Technician
High School Diploma, required. College degree in IT course work
IAT Level-2 technical certification (preferably CompTIA Security+)
required at time of hire
Active Top-Secret security clearance with SCI access (TS/SCI) and
active poly required at time of hire
15 days PTO
7 paid holidays
Comprehensive Benefits Package
Short/Long Term Disability
Digital Intelligence Systems, LLC (DISYS)is an Equal Opportunity
Employer that recruits and hires qualified candidates without
regard to race, religion, sex, sexual orientation, gender identity,
age, national origin, ancestry, citizenship, disability, or veteran
Keywords: DISYS, Colorado Springs , Desktop Support Technician, Professions , Colorado Springs, Colorado
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