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IT Service Technician

Company: Inside Higher Ed
Location: Colorado Springs
Posted on: April 4, 2021

Job Description:

DescriptionThis position focuses on the service lifecycle of various public safety, and other auxiliary services applications. This position is responsible for the implementation, configuration, and ongoing support of hardware, software, and integrations of software campus relationship management, design, configuration, adoption, operation, release management, continual service improvement, and support of the collaboration and productivity suite (Microsoft Office 365).--Who We Are:The --is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.--(pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by as one of the top Best Places to Live in the U.S.Job Duties:

  • Provide ongoing administrative support of the University ID card system in support of Public Safety, Dining, Housing, etc. This entails regular management and configuration to ensure accurate data to support students, faculty, staff, and access to services. This includes recommending expansion and improvement for the expansion of the ID card system while maintaining its ongoing reliability.
  • Provide campus-wide routine and emergency support for all aspects of the University ID card system under the governance of the OIT Project and Change Management. This includes but is not limited to the integration of new software and hardware, testing and troubleshooting of the door access network, maintenance of the point of sale terminals that play--a central role in the student dining program. This often requires physical presence at a device location to appropriately perform to support tasks.
  • Coordinates with other OIT and Auxiliary teams as needed.-- This includes both the OIT Operations and Applications staff to support bi-directional data integrations between the University ID card system and other identity applications. It also requires working closely with both OIT User Services and the University Info Center to student, faculty, and staff ID card related issues.
  • Conducts ongoing analysis for individual departments, recommending changes or appropriate deployment of technology usage to meet changing needs. This includes a combination of hardware/software installation and troubleshooting/training.
  • Works on project--tasks alone or with team members and completes tasks within deadlines. This includes the appropriate use of project management applications for tracking status and outstanding issues.--Job Competencies:
  • Working knowledge of Microsoft-based technologies including Office 365 (especially Outlook, Excel, and Teams), operating systems (server and desktop), and supporting infrastructure technologies (DNS, Active Directory, etc.).
  • Working knowledge of equipment found in physical access environment (e.g. magnetic locks, door strikes, barcode, magnetic stripe, and near-field communication--readers) and point of sale terminals and printers.
  • Must be able to work in a team environment, have good communication skills, and be able to follow change and project management procedures.
  • Working knowledge of Office 365 productivity tools, especially Excel, Outlook, and Teams.
  • Strong troubleshooting skills.This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).What We Offer:Salary Range:--Generally starting at $41,824 to $52,280The University of Colorado offers--excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at--. Total compensation goes beyond the value on the--paycheck.-- Please consider reviewing the Total Compensation page at--.This position is dependent on the availability of auxiliary revenues funding.Tentative Search Timeline and Information:
  • The potential dates for interviews with the search committee will be the week of--April 12, 2021.
  • The potential dates for interviews with the supervisor and appointing authority will be the week of--April 19, 2021.
  • The potential employee start date is--1 May 2021.
  • This position is required to physically work on campus.The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.--UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.-- If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.QualificationsMinimum Requirements:
  • Graduated from an accredited college or university with a bachelor's degree.--
  • One or more years of experience in administrative configuration and support of on-premise or cloud-based software.----
  • Substituting experience for education.--One year of relevant professional-level work experience--may be substituted for--one year--of required education.Preferred qualifications:
  • Working knowledge of Transact and/or Trucredential.
  • One or more years working in security and auxiliary systems (card access, dining, housing, recreation, etc.).Physical Requirements:
  • Must be able to move and/or lift 50 pounds.
  • Must be able to work in non-sitting positions (e.g. bending, crouching, kneeling, stooping, etc.).
  • Must be able to work in confined spaces and work on ladders or lifts.Job Category: Information TechnologyPrimary Location: Colorado SpringsSchedule: Full-timePosting Date: Mar 9, 2021Unposting Date: Ongoing

Keywords: Inside Higher Ed, Colorado Springs , IT Service Technician, Professions , Colorado Springs, Colorado

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