VoIP/DVTC/CUCM Technician- TS/SCI REQUIRED
Company: General Dynamics
Location: Colorado Springs
Posted on: January 15, 2021
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Job Description:
Type of Requisition:RegularClearance Level Must Currently
Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top
Secret SCI + PolygraphSuitability:PolygraphPublic Trust/Other
Required:Job Family:Network EngineeringJob Description:GDIT is
currently seeking a talented CUCM (Cisco Unified Communication
Manager) VoIP/DVTC Administrator with an active TS/SCI clearance to
provide maintenance and advanced support for customers globally.
The successful candidate will be responsible for providing all
voice over IP networks and some Video Teleconferencing within the
Enterprise; supporting a 24x7 NOC (Network Operations Center).
Responsibilities include Tier II / Tier III resolution and customer
support for all managed networks. Candidate must familiar with the
use of Cisco Call Manager, Cisco Unity, Tandberg Management Suite
(TMS), and various other tools as required.Flexibility
Requirement:* NOC is 24x7 shift work; to include weekends and
holiday for all employees* Day Shift: 6am - 2:30pm (Current Need)*
Swing Shift: 2pm - 10:30pm* Mid Shift: 10:30pm - 6amSkill
Requirements:* Technical knowledge of VoIP / IP telephony systems,
software, hardware, and Telecommunications standards, Unified
Communications Manager, Unity Connection, and Unified Presence*
Understanding of call routing to include calling search spaces and
partitions, route patterns, trunks and gateways* Experience voice
gateways and CUBEs* Experience with VTC equipment such as Cisco
Telepresence Management Suite, Tandberg and Cisco CODECs,
Gatekeepers, Gateways and MCUs.* Possess understanding of TCP/IP,
H323, E164 and SIP protocols.* Ability to troubleshoot common VoIP
& VTC issues to include identifying and correcting issues with
endpoints, trunks, dial plans, and profiles* Experience analog
gateways* Understanding of the Tandberg Management System
-Licensing of devices and servers (VoIP and DVTC)* Ability to
troubleshoot common VTC issues to include the identification of
failed endpoints, bandwidth saturation, or mis-configured
conferences* Ensure compliance with network security policies and
procedures* Assist in the development of the training, local
guides, Rules of Engagement (ROE) policies and Standard Operating
Procedures (SOP) as they pertain to the Unified Communications
environment.* Create and report all outage notifications and
network related issues according to standard operating procedures*
Comprehensive knowledge of network topology; along with networked
hardware and software tools listed above* Participate in
engineering projects or upgrades as tasked by GDIT management*
Interface with vendors to ensure proper performance of tools and
software packages.* Provides training and technical guidance to
lower tier employeesKey Competencies:* Must have a TS/SCI Clearance
and the ability to obtain required Polygraph* Interpersonal Skills*
Effective Communication skills - verbal and written* Listening
skills* Problem analysis and problem solving* Attention to detail
and accuracy* Customer Service oriented* Adaptability* Ability to
work independently within a Team Concept* Ability to multitask in a
stressful environmentEducation:Bachelor's Degree in Computer
Science or a related technical discipline; or the equivalent
combination of education; technical certifications or training; or
8+ years of directly related work experience.Certification
Requirement:Security+ CECertification Preferences:Network +CCNA
Collaboration (Highly Desired)ITIL FoundationsThe likely salary
range for this position is $76,800 - $115,200, this is not,
however, a guarantee of compensation or salary; rather, salary will
be set based on experience, geographic location and possibly
contractual requirements and could fall outside of this
range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting
Options:Telecommuting Not AllowedWork Location:USA CO Colorado
SpringsAdditional Work Locations:Total Rewards at GDIT:Our benefits
package for all US-based employees includes a variety of medical
plan options, some with Health Savings Accounts, dental plan
options, a vision plan, and a 401(k) plan offering the ability to
contribute both pre and post-tax dollars up to the IRS annual
limits and receive a company match. To encourage work/life balance,
GDIT offers employees full flex work weeks where possible and a
variety of paid time off plans, including vacation, sick and
personal time, holidays, paid parental, military, bereavement and
jury duty leave. To ensure our employees are able to protect their
income, other offerings such as short and long-term disability
benefits, life, accidental death and dismemberment, personal
accident, critical illness and business travel and accident
insurance are provided or available. We regularly review our Total
Rewards package to ensure our offerings are competitive and reflect
what our employees have told us they value most.We are GDIT. The
people supporting some of the most complex government, defense, and
intelligence projects across the country. We deliver. Bringing the
expertise needed to understand and advance critical missions. We
transform. Shifting the ways clients invest in, integrate, and
innovate technology solutions. We ensure today is safe and tomorrow
is smarter. We are there. On the ground, beside our clients, in the
lab, and everywhere in between. Offering the technology
transformations, strategy, and mission services needed to get the
job done.GDIT is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics, Colorado Springs , VoIP/DVTC/CUCM Technician- TS/SCI REQUIRED, Professions , Colorado Springs, Colorado
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