ColoradoSpringsRecruiter Since 2001
the smart solution for Colorado Springs jobs

Desktop Technician - Top Secret Clearance

Company: Disys
Location: Colorado Springs
Posted on: January 12, 2021

Job Description:

Desktop Technician --- Top Secret Location: Colorado Springs, CO Schedule: Monday thru Friday / 7AM-4PM Clearance: Active Top Secret or TS/SCI The technician shall be responsible for providing maintenance of computing devices, associated peripherals, and approved software. The technician shall install and maintain hardware and software on those devices and associated peripherals. The technician shall install all upgrades (memory, hard drives, etc.) and peripheral devices purchased. The technician will provide the appropriate office support to coordinate and schedule new equipment installations. The technician shall monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset and CI records. The technician shall be responsible for the on-site installation of new devices. The technician shall assist in coordinating, scheduling and performing relocations and re-installations of equipment upon approval. The technician shall perform periodic physical audits of end user computing devices to compare with ServiceNow---s records (deployment location, storage location, and assignee information). Able to support systems on both classified and unclassified networks. Familiarity with security requirements (ICD 503, DFARS, etc.). Intermediate knowledge in supporting enterprise level PC's. Intermediate understanding of Active Directory (heavy account management). Intermediate understanding of UNIX (account management, permissions, etc.). Intermediate understanding of the McAfee suite of security products (i.e. ENS, DLP, MDE) Intermediate understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard) Intermediate understanding of troubleshooting HP systems Intermediate understanding of maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity) Intermediate understanding of installing/supporting/ troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies. Intermediate understanding of data transfers using USMT. Intermediate understanding of inventory management, shipping and receiving, asset management. Includes: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking. Intermediate understanding of the ServiceNow ticketing system. Desktop Technician must possess good verbal and written communication skills with a high focus on customer service. Desktop Technician must possess ability to provide solutions to user problems to ensure user satisfaction and productivity Desktop Technician must have experience in leading technicians and/or administrators. Desktop Technician has advanced understanding of service delivery framework. Desktop Technician must have the ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision. Requirements: U.S. Citizen (not dual) Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints Valid driver---s license/Real-ID with clean driver---s history Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills Applicant must have excellent front-facing / face-to-face customer service skills Minimum 1 year of customer service experience (call center, retail, or other customer facing role) Problem solving skills from active listening to, and educating, customers through resolution and a set of delivery expectations Excellent communication skills (in English), both verbal and written, to articulate details in a professional manager Position may require ability to sit, stand, walk extended distances, bend, stoop, squat and lift to 35 lbs. from the floor to desktop for extended periods of time Experience with a ticketing system like ServiceNow a plus 3 years--- experience in an IT support role, preferably as a Desktop (Desk-Side) or Help Desk Technician High School Diploma, required. College degree in IT course work preferred IAT Level-2 technical certification (preferably CompTIA Security) required at time of hire Active Top-Secret security clearance with SCI access (TS/SCI) and active poly required at time of hire Benefits: 15 days PTO 7 paid holidays Comprehensive Benefits Package Medical Dental Vision Short/Long Term Disability 401K Job Requirements: Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp disys.com to contact us if you are an individual with a disability and require accommodation in the application process.

Keywords: Disys, Colorado Springs , Desktop Technician - Top Secret Clearance, Professions , Colorado Springs, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


11930 Class A CDL Western Reefer Drivers - Weekly Guarantee Pay- 9+ mo OTR EXP Required
Description: Opportunities Available for Company DriversBenefits ul li 1000 minimum weekly guarantee pay li .45 - .52 cpm li Earn up to .05 cpm monthly performance bonus li 2,500 Sign On
Company: Decker Truck Line
Location: Littleton
Posted on: 01/18/2021

CDL A Drivers HIRING TODAY!
Description: What are you waiting for There s never been a better time to join us In a time full of uncertainty, Groendyke Transport is offering stable opportunities for the best drivers in the industry. Come join (more...)
Company: Groendyke Transport
Location: Castle Rock
Posted on: 01/18/2021

REGIONAL CDL CLASS A TRUCK DRIVERS - COMMERCE CITY CO
Description: REGIONAL CDL CLASS A TRUCK DRIVERS - COMMERCE CITY CO Regional CDL-A Drivers Needed -.50 CPM - Paid Weekly - First Shift Call NOW at 720-724-7935 to get started Job Details: Regional Routes First Shift (more...)
Company: CPC Logistics
Location: Commerce City
Posted on: 01/18/2021


CDL A Truck Driver Regional Solo or Team
Description: Job Description: br Position title br br CDL A Truck Driver Regional Solo or Team br br Description br br Regional CDL A Truck Driving Jobs for Solo or Teams br br We are hiring Class (more...)
Company: Mesilla Valley Transportation
Location: Commerce City
Posted on: 01/18/2021

Truck Drivers
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve Available
Company: Live Trucking
Location: Castle Rock
Posted on: 01/18/2021

Receiver Stocker Overnight Part Time
Description: What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Receiver/Stocker, this means:--- (more...)
Company: Lowe's Home Improvement
Location: Littleton
Posted on: 01/18/2021

CDL A OTR Truck Driver
Description: Home Time:--3-4 Weeks Out-- br ul br Route/Duties: This is OTR freight that runs all 48
Company: Riverside Transport
Location: Littleton
Posted on: 01/18/2021

CDL-A Drivers: Do You Know Navajo? Avg $1450+/wk on Dedicated Run! New Trucks/New Equip Now Avail!
Description: br br br CDL-A Drivers: Do You Know Navajo Avg 1450 /wk on Dedicated Run New Trucks/New Equip Now Avail br Call 855 978-8818 or Apply Online Below br br Do you know Navajo br Our (more...)
Company: Navajo Express
Location: Littleton
Posted on: 01/18/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the US,
Company: Doordash
Location: Commerce City
Posted on: 01/18/2021

CDL-A Drivers: Do You Know Navajo? Avg $1450+/wk on Dedicated Run! New Trucks/New Equip Now Avail!
Description: br br br CDL-A Drivers: Do You Know Navajo Avg 1450 /wk on Dedicated Run New Trucks/New Equip Now Avail br Call 855 978-8818 or Apply Online Below br br Do you know Navajo br Our (more...)
Company: Navajo Express
Location: Commerce City
Posted on: 01/18/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Colorado Springs RSS job feeds