Desktop Technician - Top Secret Clearance
Location: Colorado Springs
Posted on: January 12, 2021
Desktop Technician --- Top Secret Location: Colorado Springs, CO
Schedule: Monday thru Friday / 7AM-4PM Clearance: Active Top Secret
or TS/SCI The technician shall be responsible for providing
maintenance of computing devices, associated peripherals, and
approved software. The technician shall install and maintain
hardware and software on those devices and associated peripherals.
The technician shall install all upgrades (memory, hard drives,
etc.) and peripheral devices purchased. The technician will provide
the appropriate office support to coordinate and schedule new
equipment installations. The technician shall monitor and update
ServiceNow to ensure that all Service Level Agreements (SLAs) are
met and make updates to ServiceNow asset and CI records. The
technician shall be responsible for the on-site installation of new
devices. The technician shall assist in coordinating, scheduling
and performing relocations and re-installations of equipment upon
approval. The technician shall perform periodic physical audits of
end user computing devices to compare with ServiceNow---s records
(deployment location, storage location, and assignee information).
Able to support systems on both classified and unclassified
networks. Familiarity with security requirements (ICD 503, DFARS,
etc.). Intermediate knowledge in supporting enterprise level PC's.
Intermediate understanding of Active Directory (heavy account
management). Intermediate understanding of UNIX (account
management, permissions, etc.). Intermediate understanding of the
McAfee suite of security products (i.e. ENS, DLP, MDE) Intermediate
understanding of hardware support experience (i.e. swapping hard
drive, fan, motherboard) Intermediate understanding of
troubleshooting HP systems Intermediate understanding of
maintaining/troubleshooting VoIP devices (i.e. Cisco Call
Manager/Unity) Intermediate understanding of installing/supporting/
troubleshooting Windows and Mac OS devices, MS Office, network
connectivity issues, etc., and perform system (re)imaging using
LANDesk or other imaging technologies. Intermediate understanding
of data transfers using USMT. Intermediate understanding of
inventory management, shipping and receiving, asset management.
Includes: warehouse processes for shipping/receiving packages,
asset tags, unboxing, return merchandise authorization (RMA)
tracking. Intermediate understanding of the ServiceNow ticketing
system. Desktop Technician must possess good verbal and written
communication skills with a high focus on customer service. Desktop
Technician must possess ability to provide solutions to user
problems to ensure user satisfaction and productivity Desktop
Technician must have experience in leading technicians and/or
administrators. Desktop Technician has advanced understanding of
service delivery framework. Desktop Technician must have the
ability to plan and prioritize their work assignments to meet
deadlines/SLA's in a fast-paced environment without supervision.
Requirements: U.S. Citizen (not dual) Submit/Pass a 10-year Dept.
of Defense background check, criminal history, drug screening, and
fingerprints Valid driver---s license/Real-ID with clean driver---s
history Applicant must have a strong work ethic, be extremely
organized and detail-oriented, be a self-starter with excellent
time-management, problem solving, and multitasking skills Applicant
must have excellent front-facing / face-to-face customer service
skills Minimum 1 year of customer service experience (call center,
retail, or other customer facing role) Problem solving skills from
active listening to, and educating, customers through resolution
and a set of delivery expectations Excellent communication skills
(in English), both verbal and written, to articulate details in a
professional manager Position may require ability to sit, stand,
walk extended distances, bend, stoop, squat and lift to 35 lbs.
from the floor to desktop for extended periods of time Experience
with a ticketing system like ServiceNow a plus 3 years---
experience in an IT support role, preferably as a Desktop
(Desk-Side) or Help Desk Technician High School Diploma, required.
College degree in IT course work preferred IAT Level-2 technical
certification (preferably CompTIA Security) required at time of
hire Active Top-Secret security clearance with SCI access (TS/SCI)
and active poly required at time of hire Benefits: 15 days PTO 7
paid holidays Comprehensive Benefits Package Medical Dental Vision
Short/Long Term Disability 401K Job Requirements: Digital
Intelligence Systems, LLC. is an Equal Opportunity Employer,
M/F/D/V. We do not discriminate against any employee or applicant
because they inquired about, discussed, or disclosed compensation.
Email recruitinghelp disys.com to contact us if you are an
individual with a disability and require accommodation in the
Keywords: Disys, Colorado Springs , Desktop Technician - Top Secret Clearance, Professions , Colorado Springs, Colorado
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