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Network Support Technician Level 2

Company: Base-2 Solutions, LLC
Location: Colorado Springs
Posted on: January 10, 2021

Job Description:

Required Security Clearance: Top Secret/SCI 8570 Category Requirement: IAT Level II 8570 Specialist Requirement: None Travel: None Potential for Teleworking: No Schedule: Full Time City: Colorado Springs State/Territory: Colorado Base-2 Solutions is currently seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center).Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.Flexibility Requirement* NOC is 24x7 shift work; to include weekends and holiday for all employees* Day Shift: 6am - 2:30pm* Swing Shift: 2pm - 10:30pm* Mid Shift: 10:30pm - 6amFunctional Duties* Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video--Teleconference customers* Manage resource availability and conflicts for Video Networks* Ensure compliance with VTC network security policies and procedures* Possess understanding of H323 Protocol Stack* Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above* Knowledge of operating systems and applications as they pertain to the VTC environment* Interface with vendors to ensure proper performance of tools and software packages* Process Authorized Service Interruptions (ASI's) as directed by management* Provide After Action Reports (AARs) for Problem Management resolution* Participate in special projects as required by managementSkills and Tasks* Develops new concepts and processes.* Analyzes root causes and resolves issues.* Supports more junior level technicians and specialists in their activities.* Can perform all tasks of lower level technicians or specialists.Leadership Management* Works individually, actively participates on integrated teams, and may also lead a task, project or team.Guidance* Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations.* Provides guidance to lower level technicians and specialists.Training and Certifications* DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.* Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.Education and Experience* High School Diploma + 7 years* Associate's Degree + 5 years* Bachelor's Degree + 3 years* Master's Degree + 1 years* PhD + 0 years

Keywords: Base-2 Solutions, LLC, Colorado Springs , Network Support Technician Level 2, Professions , Colorado Springs, Colorado

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