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Level 2 Support Technician

Company: AllMeds Inc.
Location: Colorado Springs
Posted on: January 16, 2020

Job Description:

Bold Group is looking for an outstanding service professional to join our team. The Level 2 Support Technician is responsible for providing excellent customer support for troubleshooting software, hardware, performing software upgrades and scheduled maintenance, while documenting issues and actions taken accurately in CRM. You: Nothing makes you feel better than making someone's day or solving someone's problem. A fast-paced day makes you feel energized rather than drained, and you're at your best when you're interacting with people. You love to dig in to a complex problem and come up with a solution. Us: Bold Group is a leading provider of central station, alarm monitoring, and PSIM software, operating in the security industry. With corporate offices in Colorado Springs, CO, Canton, MI, and Chagrin Falls, OH our dedicated team offers industry-leading software solutions that provides businesses the competitive advantage necessary to succeed in today's marketplace. We are backed by one of the largest private equity firms in the country, and are looking for talented, energetic, and motivated people to join our team to build an extraordinary company. Interested candidates must adhere to the Bold Group Core Values: - Our team protects the Bold Group reputation by always maintaining a high level of integrity - We hire team players that have a positive attitude and are invested in the success of both their peers and the company. - We encourage innovation and welcome creative and forward-thinking problem-solvers - We consider the Bold team a family; we maintain a culture of respect, offer a family-oriented environment, and give back to our community Key Responsibilities: - Provide excellent customer support via phone or email to assist in troubleshooting issues that may include software, hardware, and networking issues, in a high-volume capacity - Document all activities and customer contact into our Support Portal - May include Customer training - Track and manage tickets to ensure timely communication and resolutions - Show initiative and act independently to resolve tickets, manage multiple priorities and follow through on tasks to completion - Troubleshooting Alarm Signaling/Alarm Receiver Issues - Ability to be On Call in a 24 x 7 environment - Essential Skills and Experience: - 2+ years of customer service experience - 2+ years of IT work experience - 30 wpm typing speed - Analytical and problem-solving skills - Effective verbal and written communication - Bilingual (English and Spanish) - Able to multi-task work load with shifting priorities in a customer first environment - Familiarity with technical terms and concepts - Ability to navigate standard office software without difficulty Nice to Haves: - Familiarity with alarm receivers and alarm monitoring process - Call Center or Help Desk experience a plus - Experience thriving in a fast-paced environment - Networking Certificate or equivalent experience Benefits & Perks: - Competitive salary - Robust medical benefits & 401(k) - Public transportation reimbursement - Gym stipend - Start with 17 vacation days plus your birthday off - Snacks, lunches, and happy hours

Keywords: AllMeds Inc., Colorado Springs , Level 2 Support Technician, Professions , Colorado Springs, Colorado

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