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Help Desk Support Specialist 2 IRES - SAFB with Security Clearance

Company: Jacobs
Location: Colorado Springs
Posted on: November 10, 2019

Job Description:

Description of Duties: The Help Desk Support Specialist 2, supports the Missile Defense Agency (MDA) on the Integrated Research & Development for Enterprise Solutions (IRES) contract. The candidate will: * Be the primary "first contact" POC for all customers supporting the MDA * Collect and analyze data to provide technical resolutions * Provide remote troubleshooting support for break fix issues * Provide process instruction/POC to customers for MDA processes * Provide service request processing * Provide escalation and status updated to MDA customers * Provide technical support for enterprise projects that affect Service Desk workflows * Resolve daily battle rhythm tasks * Track all work using the Remedy ticketing system * Be responsible for the lifecycle of unclassified and classified accounts Utilize the mature knowledge database to assist customers The successful candidate will be able to: * Communicate written and/or verbal situational awareness to management and Government leadership in a concise, professional manner * Mentor team members to promote technical growth * Promote a positive work environment * Prioritize task and continuously improve time management * Work well under pressure * Be resourceful and creative with solutions * Display a strong, functional knowledge of the position This position will require holiday and shift work as needed. Limited travel may also be required. This position is located at Schriever AFB, CO. The position will be posted for two weeks ending 27 September 2019. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed. #cjpost Basic Requirements: Must have one of the following combinations of education and experience: HS Diploma (or GED) and (8) years of general experience; Associate's degree and 6 years of general experience; Bachelor's degree and 4 years of general experience; or Master's degree and 2 years of general experience * Must have 4 years' directly related experience in providing IT solutions * Must have experience working in a customer-facing role * Must have an active DoD Secret Clearance * CompTIA Security certification Desired Requirements: * ITILv3 Foundations certification * Previous desktop support, service desk/help desk or call center experience Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a drug-free workplace.

Keywords: Jacobs, Colorado Springs , Help Desk Support Specialist 2 IRES - SAFB with Security Clearance, Other , Colorado Springs, Colorado

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