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Help Desk N2C2 Lead with Security Clearance

Company: S4 Inc.
Location: Colorado Springs
Posted on: November 10, 2019

Job Description:

Job Title: Help Desk N2C2 Lead Work Location: Colorado Springs, CO Clearance: Current Top Secret + Please note that you must be a US citizen to apply to this job posting. Education: BS/BA; and 3 years of experience Experience: 5 years of relevant professional experience (or a combination of education, training, and experience) Certification: Current Security +CE, and current Windows 10 or higher certification, and ITIL v3 Foundations (or must be able to obtain within 90 days of hire) Schedule: Monday Friday, 7 am to 4 pm (must be willing and able to work outside of these hours) Travel: Occasional Salary: Commensurate with experience Job Listing Number: CO19029 LCAT Help Desk Lead (N2C2) Position Description/ Summary: Provide oversight, scheduling and leadership to a small team of support personnel;
Provide Service Desk support to NORAD and USNORTHCOM (N&NC) users;
Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely;
Conduct quality customer follow-up on open Incidents and Service Requests;
Perform software installations and upgrades;
Ensure proper security practices are in accordance with established IT policies and procedures;
Show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion;
Skillfully handle difficult situations and customers;
Additional duties as assigned Minimum Qualifications: Current Top Secret+ clearance
Current Security+ CE and current Windows 10 (or higher) certification
ITILv3 Foundations (or must be able to obtain within 90 days of hire)
BS/BA; and 3 years of experience, or 5 years of relevant professional experience (or a combination of education, training, and experience)
Must have operational software experience
Required to have operational hardware experience with multi-vendor laptops and workstations, HP Printers, and common workstation peripherals
Previous experience supporting a Government and/or Department of Defense customer
Willingness to commit to maintaining the highest standard of customer service with outstanding written and oral communication To apply to this position please go to www.s4inc.com and click on Careers to complete an employment application and to upload your resume. S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times. If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at . For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://s4inc.applicantpool.com/jobs/364251-10400.html

Keywords: S4 Inc., Colorado Springs , Help Desk N2C2 Lead with Security Clearance, Other , Colorado Springs, Colorado

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