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Technical Spt Hlp Dsk Spec with Security Clearance

Company: Lockheed Martin
Location: Colorado Springs
Posted on: November 10, 2019

Job Description:

Description:The Network Control Center Help Desk Technician at Cheyenne Mountain Air Force Station must possess the following necessary information technology and computer skills to
- Provide fast and efficient resolution to a wide variety of customer computer and network problems - Refer non-ancillary actions to Comm Focal Point for resolution
- Resolve user application questions
- Resolve user network resource application questions
- Use network management tools
- Must be able to troubleshoot and resolve customer workstation issues in a Microsoft Windows Operating System environment.
- Ability to troubleshoot and repair network issues in a Microsoft Operating System environment.
- Troubleshoot and repair network printers.
- Effective customer skills.
- Must have flexibility to work different shifts as needed. The Help Desk Technician may be asked to support other areas/work centers on the NISSC II contract. He/she will be subject to a government security investigation and must meet eligibility requirements for access to classified information. He/she may be trained and must pass initial and recurring evaluations to maintain employment.
Basic Qualifications:
Position requires Top Secret/SCI clearance. The Help Desk Technician resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. He/she diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Additionally the Help Desk Technician will
- Initiate, track, and conclude all actions in Remedy
- Track replenishment efforts and status in Remedy
- Assign ticket numbers for outages in Remedy
- Assign maintenance actions to work centers through Job Control
- Review status and update open tickets
- Report job status to the Systems Center
- Verify closure status with customer
- Generate monthly, quarterly, and semi-annual performance statistics
- Provide "first look" network administration as required - Coordinate and participate in installation and renovation projects
- Must be willing to work flexible shifts and days as required
- Perform other duties as required to support the NCC mission Perform additional duties as assigned. The Help Desk Technician must possess experience with and have the proven ability to operate, learn and understand Air Force Information Technology, network, and client operations. He/she must independently determine and develop and approach to solutions within established guidance. His/her work is reviewed upon completion for adequacy in meeting objectives. Candidate must meet minimum certification requirement for DoD Directive 8570, "Information Assurance Training, Certification, and Workforce Management". This position requires a minimum certification associated with IAT Level I. Candidate must possess a qualifying 8570 certification within 3 months of hire date. Initial certification expenses will not be covered by the NISSC II program.
Desired Skills:
Ideal candidates will possess a variety of multiple communications support technical skills to include network desktop user, Video systems maintenance, and Voice systems maintenance.
BASIC QUALIFICATIONS:
job.Qualifications Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about. As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
EXPERIENCE LEVEL:
Hourly/Non-Exempt

Keywords: Lockheed Martin, Colorado Springs , Technical Spt Hlp Dsk Spec with Security Clearance, Other , Colorado Springs, Colorado

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