ColoradoSpringsRecruiter Since 2001
the smart solution for Colorado Springs jobs

Customer Care Associate

Company: Bombbomb
Location: Colorado Springs
Posted on: July 16, 2019

Job Description:

Who we are...

BombBomb makes it easy to use simple videos to build relationships through email, text and social media. Our team is scrappy and intelligent. Competitive and collaborative. Fun-loving and tenacious. We're close-knit and love adding new talent to the mix. Rehumanizing the planet can't be done without EXCELLENT people and we want to add you to our already amazing team!

Who we're looking for...

We are looking for a driven team-oriented individual to join our Customer Success Team. Our Customer Care Associates are experienced customer service agents who handle the bulk of inbound phone calls, emails, and chats we receive from our existing customers. Their ultimate goal is to strengthen relationships with every BombBomb customer they interact with. If you enjoy helping customers win, being empowered to make business decisions, interacting with a high-level team, and being a part of a thriving culture, maybe this is the right fit for you! Bachelor's Degree preferred as well as internship or work experience in an office setting.

What you will do...


  • Make our customers happy.


    • Maintain a customer satisfaction score of 97% or higher per quarter.
    • Establish an appropriate human connection with people by meeting customers on their terms and in their style as observed by your supervisor.
    • Regularly exceed the expectations of your customers and coworkers by going one step beyond addressing their immediate need. Document more than one example of this behavior on a weekly basis.
    • Be quick, efficient, and effective.


      • Use all your resources to provide answers and resolutions as quickly as possible. Help keep time to first reply during business hours under 35 minutes.
      • Pull your weight by fielding plus or minus 10% of the average number of phone calls and tickets handled per associate per quarter.
      • Help with trend analysis by correctly categorizing all inquiries as verified by audits conducted by your supervisor.
      • Advocate for our customers.


        • Appropriately identify and escalate all urgent customer matters as observed by your supervisor.
        • Appropriately utilize the customer success escalation process to communicate all problems our customers are encountering as observed by your supervisor.
        • Every week, report to your supervisor the top three feature requests your customers are making.
        • Make it easy for our customers to get the help they need.


          • Offer customers products that will enhance their workflow within BombBomb staying within plus or minus 10% of other associates.
          • Log in to all customer communication support channels during BombBomb business hours excluding team meetings, approved breaks, and project work.
          • Learn, innovate, and grow.


            • Establish and achieve "SMART" goals every quarter with your supervisor that yield quantifiable results around sustaining, building, and improving the business. Themes might include training, team building, efficiencies, etc.
            • In addition to goals that benefit the company, also work with your supervisor to establish goals around your own professional development. Demonstrate progress in every bi-weekly 1x1 meeting with your supervisor.

              How you'll do it...

              Embody BombBomb's core values: Relationships, Fun, Humility, Flexibility and Service

              • Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.
              • Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
              • Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.
              • Listening Skills: Lets others speak and seeks to understand their viewpoints.
              • Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
              • Efficiency: Able to produce significant output with minimal wasted effort.
              • Empathy: The ability to understand and share the feelings of others.

                Our ideal candidate will be or have

                • Immaculate attention to detail
                • Strong customer service mentality
                • 1+ year experience with customer service roles
                • Familiarity with G Suite of products
                • Ability to quickly learn new software

                  BombBomb Benefits Package Includes...

                  • Excellent Medical, Dental and Vision Benefits for you and your family (2 PPO + HSA option)
                  • 15 days paid time off
                  • 9 paid holidays
                  • 401k Plan with employer match
                  • Weekly company-catered lunch
                  • Fun workplace: happy hour every Friday and company game room
                  • Annual Education/Development for your career growth

Keywords: Bombbomb, Colorado Springs , Customer Care Associate, Other , Colorado Springs, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Solutions Tech Support
Description: You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/17/2019

Learn More About McDonald's!
Description: Interested in learning more about one of the world's most iconic brands McDonald's is building a network of talented individuals who want to learn more about
Company: McDonald's Corporation
Location: Broomfield
Posted on: 07/17/2019

Machinist
Description: Our CompanyAktivax is a Specialty Pharmaceutical company developing and commercializing drug products in a portfolio of proprietary prefilled delivery devices, emphasizing improved usability, safety and (more...)
Company: Aktivax, Inc.
Location: Broomfield
Posted on: 07/17/2019


Content Creator - Memes, GIFs, Short Video Content
Description: Seeking talented and creative individuals that specialize
Company: Monkey
Location: Broomfield
Posted on: 07/17/2019

Now Hiring: Work From Home
Description: Easy Application
Company: Work From Home.FindDreamJobs.com
Location: Broomfield
Posted on: 07/17/2019

Interviewing This Week
Description: We are interviewing people TODAY for 2 positions we need to have filled. We are looking for self-motivated and trainable
Company: Health Inc.
Location: Broomfield
Posted on: 07/17/2019

Incoming Calls Operator
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/17/2019

UX Researcher
Description: Alteryx is revolutionizing business through data science and analytics by empowering everyone to experience the thrill of solving. br br The User Experience team at Alteryx is a group of highly-motivated, (more...)
Company: Alteryx
Location: Broomfield
Posted on: 07/17/2019

Customer Support Representative
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly As a member of our Trade Compliance Customer Support team you will be working (more...)
Company: Mommy Jobs On Line
Location: Broomfield
Posted on: 07/17/2019

Now Hiring: Amazon Work From Home
Description: Easy Application Amazon
Company: Amazon Work From Home.FindDreamJobs.com
Location: Broomfield
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Colorado Springs RSS job feeds