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Customer Care Representative

Company: Kelly Services
Location: Colorado Springs
Posted on: July 14, 2019

Job Description:

Customer Care Representatives – Colorado Springs

We are seeking multiple Customer Care Representatives (Customer Service Rep) for a large Fortune 500 healthcare insurance company located in Colorado Springs.Title: Customer Care Representative

Location: Colorado Springs (80921)

Pay: $15.50 hr.

Hours: M-F 8-hour shift anytime between 6:00am – 7:00pm (shift based on attendance); training – 4 weeks M-F 8am-4:3pm

Type: Contract - possible temp to hire (based on attendance)

Job Description: Associates will be responsible for answering inbound calls from dental members and dental providers and answering questions pertaining to benefits, enrollment, authorization status/requirements, participation/credentialing status, etc.

Job Responsibilities:



  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

  • Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Provides external and internal customers with requested information.

  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

  • Uses computerized systems for tracking, information gathering and troubleshooting.

  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

  • Seeks, understands and responds to the needs and expectations of internal and external customers.

  • Required to meet department goals.

    Job Requirements:



    • HS diploma or GED

    • up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

    • Must complete assessment.


      Apply now for immediate consideration!Please do not contact your local Kelly branch office as they are not filling these positions.Why Kelly®?At Kelly

      Services®, we work with the best. Our clients include 95 of the Fortune

      100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

      the best talent to drive their business forward. If you only make one career connection today, connect

      with Kelly.About

      Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

      around the world and have a role in connecting thousands more with work through our global network of

      talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

      Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

      Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

      committed to employing a diverse workforce. Equal Employment Opportunity

      is The Law.

Keywords: Kelly Services, Colorado Springs , Customer Care Representative, Other , Colorado Springs, Colorado

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