Customer Care Representative
Company: Kelly Services
Location: Colorado Springs
Posted on: July 14, 2019
Customer Care Representatives – Colorado Springs
We are seeking multiple Customer Care Representatives (Customer
Service Rep) for a large Fortune 500 healthcare insurance company
located in Colorado Springs.Title: Customer Care Representative
Location: Colorado Springs (80921)
Pay: $15.50 hr.
Hours: M-F 8-hour shift anytime between 6:00am – 7:00pm (shift
based on attendance); training – 4 weeks M-F 8am-4:3pm
Type: Contract - possible temp to hire (based on attendance)
Job Description: Associates will be responsible for answering
inbound calls from dental members and dental providers and
answering questions pertaining to benefits, enrollment,
authorization status/requirements, participation/credentialing
- Responds to customer questions via telephone and written
correspondence regarding insurance benefits, provider contracts,
eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information;
documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and
- Develops and maintains positive customer relations and
coordinates with various functions within the company to ensure
customer requests and questions are handled appropriately and in a
- Researches and analyzes data to address operational challenges
and customer service issues.
- Provides external and internal customers with requested
- Under immediate supervision, receives and places follow-up
telephone calls / e-mails to answer customer questions that are
routine in nature.
- Uses computerized systems for tracking, information gathering
- Requires limited knowledge of company services, products,
insurance benefits, provider contracts and claims.
- Seeks, understands and responds to the needs and expectations
of internal and external customers.
- Required to meet department goals.
- HS diploma or GED
- up to 1 year of previous experience in an automated customer
service environment; or any combination of education and
experience, which would provide an equivalent background.
- Must complete assessment.
Apply now for immediate consideration!Please do not contact your
local Kelly branch office as they are not filling these
positions.Why Kelly®?At Kelly
Services®, we work with the best. Our clients include 95 of the
100™ companies, and more than 70,000 hiring managers rely on Kelly
annually to access
the best talent to drive their business forward. If you only make
one career connection today, connect
Kelly Services®As a workforce advocate for over 70 years, we are
proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with
work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion.
Visit kellyservices.com and connect with us on Facebook, LinkedIn
Kelly Services is an equal opportunity employer including, but not
limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual
Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment
is The Law.
Keywords: Kelly Services, Colorado Springs , Customer Care Representative, Other , Colorado Springs, Colorado
Didn't find what you're looking for? Search again!