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Lead Tech, Customer Service

Company: Collins Aerospace
Location: Colorado Springs
Posted on: February 16, 2019

Job Description:

Date Posted: 2019-01-15-08:00 Country: United States of America Location: HCO01: Interiors (Seats) - CO Springs 1275 N Newport Road, Colorado Springs, CO, 80916 USA Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions ? whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. This position is for a lead Customer Service technician. The candidate will lead lower level staff to obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensure this information is captured on order forms timely and accurately. Relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. Solves complex problems, and may serve as a resource on varied tasks. Primary Responsibilities:* Works under minimal supervision to provide satisfactory and quality customer service.* Leads lower level staff to obtain customers'names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensures this information is captured on order forms timely and accurately.* Answers complex customer inquires on product availability, maintenance, and the status of orders.* Resolves complex customers'service or billing complaints.* Monitors records of customer interactions or transactions.* Performs duties related to overall customer service.* Provides support to sales team with regard to customer concerns.* Coordinates with sales reps to identify inside sales opportunities.* Serves as customer interface on product status and delivery.* May manage or work in call center for customer support.* Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.* Consistently documents customer service needs to identify patterns and maintain quality. Qualifications: Basic Qualifications:* Candidates for this role should possess an Associates Degree with a minimum of 8 years relevant experience OR* Bachelors degree with 2+ years of relevant experience preferred Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. UTAS4220181 Note: Background check and drug screen required (every external new hire in the U.S.) Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Note to candidates regarding interview scams: We'd like to make it clear that Collins Aerospace never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition. United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

Keywords: Collins Aerospace, Colorado Springs , Lead Tech, Customer Service, Other , Colorado Springs, Colorado

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