Entry Level Property Claims Adjuster
Company: USAA
Location: Colorado Springs
Posted on: April 16, 2024
Job Description:
Why USAA?Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Associate Property Claims Adjuster role may be a new career for
you. There's a lot to learn, but the pathway is mapped out and USAA
is willing to invest in you! Our comprehensive, fully paid training
program includes all training materials, licensing costs, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our members
independently.
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work from home 2 days a week. Relocation
assistance is not available for this position.The OpportunityWe are
currently seeking dedicated professionals to work in our Colorado
Springs office for future property claims customer service
opportunities in 2024. Work schedules will vary, but will likely
include a weekend day. Military veterans and spouses are highly
encouraged to apply. As an Entry Level Property Claims Adjuster,
you will work within defined guidelines and framework to
investigate, evaluate, negotiate, and settles low complexity
property insurance claims. You will confirm/analyze coverage,
recognize liability exposure and negotiate equitable settlement in
compliance with all state regulatory requirements. You will
recognize and empathize with members' life events, as
appropriate.What you'll do:
- Proactively manages assigned claims caseload comprised of low
complexity claims that require commensurate knowledge and
understanding of claims coverage.
- Partners with vendors and internal business partners to
facilitate low complexity claims resolution. May also involve
external regulatory coordination to ensure appropriate
documentation and compliance.
- Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
resources. May identify and resolve potential discrepancies and
identifies subrogation potential resulting from unusual
characteristics.
- Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
when appropriate. Determines coverage through analyzing information
involving low complexity policy terms and contingences.
- Determines and negotiates low complexity claims settlement.
Coordinates with management for guidance on assessing settlement
amounts outside of authority limits to support managing claims
outcomes.
- Maintains accurate, thorough, and current claim file
documentation throughout the claims process.
- Applies fundamental knowledge of estimating technology
platforms; utilizes platforms to prepare claims estimates to manage
low complexity property insurance claims.
- Support workload surges and catastrophe (CAT) response
operations as needed which may include potential weekends, and/or
holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice
during designated CATs.
- Works various types of claims, including ones of higher
complexity, and may be assigned additional work outside normal
duties as needed.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or General Equivalency Diploma .
- Up to 1 year of customer service -experience anticipating
customer needs and resolving escalations OR military
experience.
- Ability to prioritize and multi-task, including navigating
through multiple business applications.
- Acquisition and maintenance of insurance adjuster license
within 90 days and 3 attempts.
- Successful completion of a job-related assessment may be
required.What sets you apart:
- US military experience through military service or a military
spouse/domestic partner
- Bachelor's degreeThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The hiring range for this position
is: $51,800 to $53,800.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.Applications for this position are accepted on an ongoing
basis, this posting will remain open until the position is filled.
Thus, interested candidates are encouraged to apply the same day
they view this posting. -USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Colorado Springs , Entry Level Property Claims Adjuster, Other , Colorado Springs, Colorado
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