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Remote Mgr Service Parts Strategic Business

Company: Canon Medical Systems
Location: Colorado Springs
Posted on: May 17, 2023

Job Description:

  • Achieve or exceed Parts sales objectives for Medical Marketplace.
  • Collaborate with Service and Sales teams to expand online customer base.
  • Assess customer need and sell service solutions to the assigned customers; (i.e. Asset Management, Multi-Vendor, 3rd Party, Clinical Engineering, Radiology).
  • Provide overall service marketing support of e-commerce platform, including online customer experience, order logistics, help desk/tech support, marketing promotions and finance liaison.
  • Support marketing promotions to build customer awareness and drive platform adoption, by appropriately configuring the e-commerce platform promos and discounts.
  • Establish cross-sell and pricing rules in collaboration with the parts team.
  • Support the development and continuous improvement of digital distribution channel.
  • Work closely with Order and Logistics counterpart to ensure order processing, error correction, shipping logistics, payment processing are all working smoothly and images are available for all parts.
  • Act as a resource to provide customer account support, facilitate online registrations, order support, site promotion and timely issue resolution.
  • Collaborate with finance to resolve any credit management, credit card processing and tax implication issues as they pertain to the e-commerce platform.
  • Follow up on targeted marketing campaigns, service sales leads and cold-calls to capture incremental service sales.
  • Monitor and Coordinate Service customer relationships for fulfillment and customer satisfaction.
  • Perform other duties as assigned.

Keywords: Canon Medical Systems, Colorado Springs , Remote Mgr Service Parts Strategic Business, Other , Colorado Springs, Colorado

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