Independence Program Specialist
Company: Wounded Warrior Project
Location: Colorado Springs
Posted on: March 17, 2023
Great benefits. Competitive pay. We know these are some of the
things people look for in a job.But if you're the kind of person
who also cares about making an impact and serving our nation's
wounded warriors and their families, then you're exactly the kind
of person we're looking for. When you join Wounded Warrior Project,
you're committing to making a difference. We make a commitment to
you too - helping you to find that spark, ignite your passion to
serve, and embark on a career with meaning and purpose.At Wounded
Warrior Project we recognize our mission cannot be accomplished
without our talented teammates, which is why we're proud to offer
benefits such as:
- A flexible hybrid work schedule (3 days in office, 2 days' work
- Full medical, dental and vision coverage for both teammates AND
- Competitive pay and performance incentives
- A fun, mission focused and collaborative team environmentA
mission that matters is just the beginning, so if you're ready to
get started, we're ready for you.The Wounded Warrior Project (WWP)
Independence Program (IP) Specialist serves as the primary conduit
for severely injured Warriors and family members for integration
into the Independence Program and other appropriate WWP programs.
The IP Specialist works with individuals with varying physical,
mental, and cognitive challenges while maintaining a philosophy of
individualized services designed to empower the Warrior and
maximize independence and quality of life.
DUTIES & RESPONSIBILITIESProgram management and development:
- Ensure programmatic oversight and alignment of resources,
services, and goals.
- Evaluate warrior funding requests and determine appropriate
actions for goal implementation.
- Obtain and manage constituent feedback and ensure engagement
with WWP programs.
- Analyze program engagement data, identify programmatic trends,
and provide regular status reports to leadership regarding caseload
engagement in WWP services.Resource management and development:
- Cultivate and maintain relationships with community resources
local to warriors on caseload. Ensure alignment of these resources
with warrior needs.
- Assist with communication coordination among family members,
caregivers, WWP program staff, other external organizations,
agencies, and healthcare facilities.
- Collaborate with national Independence Program team to identify
and report on national trends, needs of population, and resource
- Provide IP briefs both externally and internally.
- Identify, develop, conduct, lead, and participate in special
projects, e.g., event coordination and planning, training,
curriculum development, research, presentations, mentoring, and
other programmatic endeavors.Enrollment and program initiatives:
- Perform intake processes and conduct interviews and
assessments. Provide recommendations regarding program enrollment.
Collaborate with other teammates and independent contractors
regarding program enrollment, retention, and overall participation
- Provide service recommendations to families waiting for
- Actively participate in committee assignments.Caseload
- Monitor cost levels for assigned cases, identify trends,
prepare reports, and provide recommendations for improving service
delivery, impact of services, and strategies to increase reach and
scope of service availability.
- Serve as WWP primary point of contact and work collaboratively
with contracted case managers on high-touch support for designated
warrior and family systems.
- Maintain and update all WWP electronic tracking systems,
specifically the warrior and family member, spouse, and/or
caregiver database (Salesforce).
- Other duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
- Exceptional interpersonal skills. Ability to interact
effectively with diverse individuals and build effective working
relationships telephonically. Demonstrated emotional intelligence.
Ability to respond to sensitive matters with diplomacy and
- Demonstrated understanding of relationship management and
partnering. Demonstrated ability to develop and maintain
professional relationships and create a diverse network of
resources, built on maintaining WWP's strong supportive presence
within the community.
- Demonstrated understanding of psychological and mental health
- Demonstrated understanding of military and veteran issues, and
the emotional impact of combat, e.g., brain injury, post-traumatic
stress disorder (PTSD), and combat stress. Demonstrated
understanding of the challenges faced by warriors affected by
- Strong working understanding of WWP programs and other
resources available for families and Warriors.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills. Effectively
manage multiple priorities and complete assignments and meet
- Demonstrated ability to speak publicly in front of diverse
- Demonstrated ability to work effectively in an environment
requiring independent, creative efforts.
- Apply critical thinking skills to identify and/or develop and
execute effective solutions to complex issues.
- Ability to analyze data and discern trends.
- Ability to maintain a flexible work schedule to meet warrior
- Demonstrated computer proficiency using Microsoft Office Word,
Excel, Outlook, and PowerPoint.
- High energy level. Self-starter; willing to take
- Unequivocal commitment to the highest standards of personal and
business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work
- Three years of experience working in the social services field,
particularly with brain injury and post-traumatic stress.
- Three years of experience working with and assisting military
and veteran's population.
- One year of experience working with brain injury, cognitive,
neurological, or mental health case management.Preferences
- Five years of experience assisting military or veteran
populations in support of development and readjustment.
- Three years of experience working with brain injury or mental
health case management.EDUCATIONRequirements:
- Bachelor's degree in social work, psychology, rehabilitation
counseling, case management, or related mental health field.
Equivalent combination of education, training, certification, and
experience working with veteran mental health-focused programming
or case management may be considered in lieu of degree.Preferences:
- Master's degree in social work, psychology, clinical
psychology, or related mental health field.CERTIFICATIONS &
- Valid state-issued driver's license.Preferences:
- Certified Brain Injury Specialist (CBIS) credential.WORK
- General office environment; temperature controlled.
- Up to 25% travel.We recognize the success of our mission
depends on the efforts of our passionate, hard-working teammates.
To help teammates remain focused on the warriors and families we
serve, WWP offers a comprehensive benefits package that includes:
Medical/Prescription drug, Dental, Vision, Life/AD&D,
Short-term Disability, Long-term Disability, and an Employee
Assistance Program. WWP also offers a 401(k)-retirement plan, a
competitive PTO package, Sick Leave, Family Care Leave, Paid
Holidays, Birthday Holiday, Education Assistance, and Bereavement
Leave. For Colorado Applicants: The estimated hiring range for this
position is between $58,400 - $87,600 annual base salary,subject to
a candidate's combination of experience, qualifications, and
credentials. This position may also be eligible for an annual
performance incentive.For California, New York, and Washington
Applicants: The estimated hiring range for this position is between
$67,160 - $100,740 annual base salary,subject to a candidate's
combination of experience, qualifications, and credentials. This
position may also be eligible for an annual performance
*ca-afWounded Warrior Project is an equal opportunity employer
committed to providing equal employment opportunity to all persons
without regard to race, color, religion, national origin, gender,
gender identity, sexual orientation, marital status, citizenship,
age, veteran or military status, disability, genetic information,
or any other characteristic protected by law.Please note:
Wounded Warrior Project is not seeking assistance or accepting
unsolicited resumes from search firms without a written search
agreement in place. All resumes submitted by search firms to any
employee at Wounded Warrior Project via email, the Internet or
directly to hiring managers at Wounded Warrior Project in any form
without a valid written search agreement in place will be deemed
the sole property of Wounded Warrior Project, and no fee will be
paid in the event the candidate is hired by Wounded Warrior Project
as a result of the referral or through other means."
Keywords: Wounded Warrior Project, Colorado Springs , Independence Program Specialist, Other , Colorado Springs, Colorado
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