Customer Service Specialist
Company: Tek Experts
Location: Colorado Springs
Posted on: January 26, 2023
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Job Description:
Overview:We're looking for a creative and adaptable Customer
Service Specialist to deliver world-class situation management for
premier enterprise customers. That means you'll build relationships
with our partners and customers as the face of our clients - you're
not just a name on the phone, you're a dedicated expert who IT
departments know and trust to investigate and solve issues that
affect their business. This team embraces a growth mindset that
encourages you to lean in and learn what matters most to our
customers so you can make decisions that put your customers
first.Tech support that's invested in your successTek Experts is a
different kind of tech support company. We're moving away from just
fixing breaks to providing agile, relationship-based support for
the largest, most innovative enterprises. That's why we're looking
for people who love technology and want to gain experience to grow
as IT professionals. Come join our global team of creative problem
solvers.What We Offer YouTek Experts provides medical, dental and
vision options for each employee.The salary for Colorado residents
is $17/hr. plus a quarterly bonus based on quality and
productivity. Pay is based on several factors including, but not
limited to, education, work experience, certifications,
etc.Medical, dental, and vision benefits, legal coverage benefits,
Employee Assistance Program, and pet insuranceRecurring bonus
opportunities for performance and referralsOpportunities to earn
industry-recognized certifications in more than 1,500 coursesA
culture dedicated to promoting from withinResponsibilities:This
role will:Serve as a single point of contact for customers,
gathering information needed to resolve cases, setting
expectations, and delivering guidance on resolutions while a
technical team works to resolve critical system issues.Assign
appropriate severity level, category, priority, and team to each
incident.Manage the end-to-end customer case lifecycle to ensure
incidents are resolved accurately and timely, proactively following
up and engaging with the customer.Collaborate and seek guidance
from technical engineers, subject matter experts, and other team
members to validate your approach, escalating to higher-level
technical support as needed.Maintain documentation for all cases,
including queries, process steps, resolutions consistent with
commitments, and prescribed protocols, always protecting
confidential and sensitive information.Qualifications:In this
role:Customer service experience and a desire to learn new
technical skillsExcellent multitasking, organizational, and
problem-solving skillsCreativity and adaptabilitySkill in
developing and maintaining positive working relationships
Keywords: Tek Experts, Colorado Springs , Customer Service Specialist, Other , Colorado Springs, Colorado
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