Customer Service Specialist

Company: Tek Experts
Location: Colorado Springs
Posted on: January 26, 2023

Job Description:

Overview:We're looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. That means you'll build relationships with our partners and customers as the face of our clients - you're not just a name on the phone, you're a dedicated expert who IT departments know and trust to investigate and solve issues that affect their business. This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers so you can make decisions that put your customers first.Tech support that's invested in your successTek Experts is a different kind of tech support company. We're moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises. That's why we're looking for people who love technology and want to gain experience to grow as IT professionals. Come join our global team of creative problem solvers.What We Offer YouTek Experts provides medical, dental and vision options for each employee.The salary for Colorado residents is $17/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors including, but not limited to, education, work experience, certifications, etc.Medical, dental, and vision benefits, legal coverage benefits, Employee Assistance Program, and pet insuranceRecurring bonus opportunities for performance and referralsOpportunities to earn industry-recognized certifications in more than 1,500 coursesA culture dedicated to promoting from withinResponsibilities:This role will:Serve as a single point of contact for customers, gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions while a technical team works to resolve critical system issues.Assign appropriate severity level, category, priority, and team to each incident.Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.Collaborate and seek guidance from technical engineers, subject matter experts, and other team members to validate your approach, escalating to higher-level technical support as needed.Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.Qualifications:In this role:Customer service experience and a desire to learn new technical skillsExcellent multitasking, organizational, and problem-solving skillsCreativity and adaptabilitySkill in developing and maintaining positive working relationships

Keywords: Tek Experts, Colorado Springs , Customer Service Specialist, Other , Colorado Springs, Colorado