Company: THE RESOURCE EXCHANGE
Location: Colorado Springs
Posted on: September 21, 2022
Main - Colorado Springs, CO
$18.98 - $19.69 Hourly
Nonprofit - Social Services
THE RESOURCE EXCHANGE
The Resource Exchange
Position Title: Support Coordinator
Department: Navigation and Quality
Reports to: Supervisor
Supervisor responsibilities: N/A
Starting Range: $18.98 - $19.69 hourly
Benefits offered: Health, dental, vision, employer paid life and
short-term disability, voluntary life, voluntary long-term
disability, 401K with employer contributions, pet insurance, other
supplemental insurance options, flexible work environment, training
and growth opportunities, workgroup participation, public student
loan forgiveness, mileage reimbursement, and more.
Provide coordination of services to a person with developmental
disabilities through administrative support functions for the Case
- Provide a courteous, professional contact for the Navigation
Services Team. Refer calls to appropriate agencies as needed.
Follow HIPPA and TREs confidentiality policies in screening and
triaging calls and email correspondence accurately and promptly.
Communicate information about all Medicaid waiver services,
including those not managed by TRE.
- Work with TRE applicants to complete initial screening and BUS
referrals and ensure completed applications are received.
- Maintain databases such as BUS/CCMS/BILI for TRE applicants and
- Provide customer service to those applicants who initiate
in-person contact with TRE to include completing applications,
faxing consent forms, reviewing documentation, explaining services
and programs, and referring individuals to community
- Attend resource meetings and collaborate with agencies on
training opportunities in order to communicate and connect
applicants with resources.
- Provide excellent customer service through professional
interactions and representation of TRE, prompt responses to email
and phone calls, engaging supervisors when needed for difficult
situations, having a positive and encouraging attitude about the
work of the organization.
- Maintain knowledge of Developmental Disability Determination,
to include answering questions and referring to appropriate
- Complete waiting list contacts and ensure databases are updated
(CCMS, BILI, BUS, etc.)
- Coordinates transfers to and from TRE waitlists.
- Conduct Colorado Choice Transitions (CCT) Quality of Life
Surveys for individuals who are transitioning or have transitioned
into the community.
- Facilitate intake completion meetings, explaining TRE services
and finding appropriate fit for individual. Follow-up with Long
Term Care Professional Medical Information forms and conduct
functional eligibility (ULTC 100.2) assessments.
- Generate and distribute application packets and waitlist
contact / change correspondence.
- Send termination of services (803) notices according to
- Create forms in user-friendly formats as needed or
- Maintain and assist with tracking and filing requirements for
off-site filing and electronic filing systems.
- Provide coverage for other positions within TRE as requested
(after hours may apply on occasion).
- Completes a targeted case management (TCM) activity according
to CMS and DDD Rules and Regulations as appropriate.
- Remains knowledgeable and current of DDD Rules and Regulations,
Program Quality Standards, expectations and best practices.
- Participate in professional opportunities (workshops,
conferences, readings, etc.) based on personal professional
- Presence at worksite during customary work hours is
- Assist with special projects as requested.
- Perform driving duties as related to the position.
- Other duties as assigned.
Knowledge, Skills and Abilities:
Minimum: Three (3) years of experience as an administrative
assistant, document control, customer relations, or community
contact position. Intermediate to advanced knowledge and use of
Microsoft Excel and Word and experience maintaining databases.
Education and Experience Requirements:
Minimum: A Bachelor's degree from an accredited college or
university; or a two year degree plus two years of experience in
the field of developmental disabilities; or five years of
experience in the field of developmental disabilities (experience
must be specifically documented and verifiable on your
application.) If an individual does not meet the educational
requirement, considerations may be made if the individual has
experience working with long-term services and supports (LTSS)
population, in a private or public agency, or has a combination of
LTSS experience and education, demonstrating a strong emphasis in a
human behavioral science field.
Experience in an office environment including word processing,
database management, spreadsheets, punctuation, grammar, and
spelling; letter and report composition, office practices and
procedures, record-keeping systems, office machines and their uses.
Professional demeanor, ability to prioritize and accomplish
multiple tasks, and ability to proactively negotiate difficult
situations with tact and diplomacy. Must have accurate typing at
minimally 60 words per minute. Possession of excellent oral and
written communication skills is essential.
Preferred: Working knowledge of Medicaid Waiver programs and
requirements; experience working with persons with disabilities.
Knowledge of and experience working with community resources and
resource development. College level coursework in business
administration, human services, or communications. Creativity and
critical thinking are a plus.
Material and Equipment Directly Used: Computers/tablets, Printers,
Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based
systems and software, etc.
Working Environment/Physical Activities: Office, community, private
residences, commercial properties, and virtual environment
settings. Moderate physical activity required, such as walking,
sitting, standing, and lifting up to 20 pounds.(Provides ADA
accommodations at the request of the employee.)A working vehicle,
valid CO drivers license, (unless active Military family) and
minimum insurance are required. Insurance level of
$100,000/$300,000/$100,000 liability coverage is recommended.
This job description is not intended to be an exhaustive list of
all duties responsibilities or qualifications associated with this
job. Therefore, The Resource Exchange reserves the right to amend
and/or modify this job description at any time. The Resource
Exchange also reserves the right to stipulate hours of employment;
work schedules may be changed to respond to business
The Resource Exchange is committed to affording an equal employment
opportunity to qualified individuals regardless of their race,
color, religion, national origin, sex, sexual orientation, gender
expression, gender identity, age, height, weight, disability
status, veteran status, military obligations, and marital status.
We are also committed to conforming with the content and spirit of
applicable Equal Opportunity and Affirmative Action laws and
regulations. This policy applies to recruiting, hiring, training,
education, promotion, compensation, benefits, termination, and all
other privileges, terms, and conditions of employment.
Keywords: THE RESOURCE EXCHANGE, Colorado Springs , Support Coordinator, Other , Colorado Springs, Colorado
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