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Spa Front Desk Coordinator

Company: Cheyenne Mountain Colorado Springs, A Dolce Resort
Location: Colorado Springs
Posted on: September 20, 2022

Job Description:

Dolce is now seeking a Spa Front Desk Coordinator to join our team at the Cheyenne Mountain Resort location in Colorado Springs, Colorado.

Job Summary

The Front Desk Coordinator is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. This is inclusive of assisting the Guest Service Manager is scheduling, printing, and answering phones

Education & Experience


-Experience in a hotel or a related field preferred.
-High School diploma or equivalent required.
-Computer experience required.
-Customer Services experience preferred.

Physical Requirements


-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.

General Requirements


-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Perform other duties as requested by management.

Fundamental Requirements


-Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
-Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
-Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

-Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

-Review Front Office log and Trace File daily.

-Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
-Be familiar with all in-house groups.
-Be aware of closed out and restricted dates.
-Assist Guest Service Manager in performing coordinator duties.

-Be familiar with hospitality terminology.
-Have knowledge of emergency procedures and assist as needed.

-Use proper two-way radio etiquette at all times when communicating with other employees.

-Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

-Maintain and market promotions and guest programs.

-Maintain a clean work area.
-Assist guests with safe deposit boxes.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full time team members with comprehensive benefit programs and resources which include:

-Health insurance with HSA and FSA options
-Dental insurance
-Vision insurance
-Life/AD&D insurance
-Short- and Long-Term Disability coverage
-401(k) with generous company match
-Paid Time Off (PTO)
-Paid Holidays
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Wage Rate: $14.00

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8--, Days Inn--, Ramada--, Microtel--, La Quinta--, Baymont--, Wingate--, AmericInn--, Hawthorn Suites--, Trademark Collection-- and Wyndham--. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Cheyenne Mountain Resort, 3225 Broadmoor Valley Rd, Colorado Springs, Colorado 80906
Employment Status: Part-time

Keywords: Cheyenne Mountain Colorado Springs, A Dolce Resort, Colorado Springs , Spa Front Desk Coordinator, Other , Colorado Springs, Colorado

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