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IT - Help Desk

Company: Current Media Group
Location: Colorado Springs
Posted on: August 7, 2022

Job Description:

Company Overview Current Media Group LLC, is a multi-brand direct marketing company with more than 2,000 products and millions of customers. Yet the company still retains its friendly family feeling. Our products are sold directly to consumers who enjoy keeping in touch with their family and friends. You'll discover Current is your best source for unique, thoughtful, affordable gifts, warmhearted cards for everyone, and the thickest, peekproof gift wrap around. They're the perfect products to keep on hand, so you'll always be prepared for any special occasion that pops up. Currently seeking: IT - Help Desk Support Hourly Position (pay range $18-22+/hr based upon experience) CMG has announced an opening in the Information Technology Department for a Help Desk Support person. This individual will be working Monday through Friday with the occasional weekends and evening hours as required, and be on call during the busy season. RESPONSIBILITIES: Accounts / Users Process onboarding and termination requests for new/leaving employees Create and maintain user accounts across production systems Create and maintain mailboxes/distribution lists for internal and external communications Submit tickets/liaise with third party vendors for support of remote systems such as MS 365 Systems / Maintenance Coordinate maintenance windows for systems work Audit and apply patches for both operating systems and applications Installation and support of both third party and internal software Upkeep of the company's servers, both physical and virtual Quarterly manual backups of legacy production systems. Monitor automated backups of file systems/operating system images Deploy and monitor security solutions Maintenance, installation, and repair of printers, monitors, computers, input devices, and specialized hardware including maintaining and deploying system operating system images using Symantec Ghost Support daily care and maintenance as required for the company's - 600+ desktop/laptop computers, comprised of 150+ Macintosh, and 300+ Microsoft Windows systems Troubleshoot computer systems when necessary and maintain system hardware by replacing and upgrading hard drives and memory components. Work directly with other departments to create, deploy, maintain, and evaluate IT solutions for business issues Work with development team to deploy new programs and troubleshoot issues Support both third party and internally developed software applications Maintain existing network infrastructure and handle additions as required Work with corporate staff to add/remove software licenses for various applications Asset Management and Documentation Asset management and tracking including quarterly audits Assist in the evaluation of new hardware and software solutions for upgrade paths and decommission options for legacy/EOL systems Document procedures and work arounds Track consumable materials such as toner as well as deployable upgrade components such as replacement parts Assist in evaluation of new hardware and software solutions for business suitability Work with maintenance/facilities in the upkeep of joint systems such as Zebras, SATOs, PA systems, and surveillance systems Maintain/organize storage of IT assets including inventory reports as needed Work with management/HR to maintain and create company policy regarding IT assets and systems QUALIFICATIONS: 4 year college degree preferred or equivalent experience. TCP/IP networking basics Microsoft Windows operating systems to include Windows XP/7/10 and Server 2008 - 2019 Apple hardware, software, and MacOS 10 version up 10.14 Mohave Operating system security and best practices Operating systems image deployment using Symantec Ghost Microsoft Office Suite (Office 365) Microsoft Active Directory/Azure Active Directory/Office 365 Remote Systems Management Trouble shooting and maintenance skills, such as installation and repair of printers, monitors, computers, and input devices

Keywords: Current Media Group, Colorado Springs , IT - Help Desk, Other , Colorado Springs, Colorado

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