Customer Support Representative

Company: USAA
Location: Colorado Springs
Posted on: August 4, 2022

Job Description:

Purpose of JobLet's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Bank Customer Service role may be a new career for you, but the journey is mapped out. There's a lot to learn. Our comprehensive, fully paid three-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.Job RequirementsWe are currently seeking dedicated professionals to work in our Colorado Springs office for future bank customer service opportunities in 2022 with the desire to work a full time schedule. Work schedule times will vary. Military Veterans and spouses are highly encouraged to apply.As a Bank Customer Service Representative, you will work within defined guidelines to facilitate the financial security of members through needs-based sales and/or service conversations on a single Banking line of business or product set. In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Provides operational support to members with their banking needs on a single Banking product.
• Reviews accounts and processes transactions that may require regulatory action.
• Identifies and confirms the member's immediate request(s) and works to resolve issues.
• Explores member's banking needs and responds with needs-based solutions.
• Recommends new Banking products that might be of interest to the member.
• Maintains high levels of member satisfaction and demonstrates commitment to quality through member interactions.Minimum Experience:
  • High School Diploma OR GED
  • Up to 1 year of customer service, financial services member contact experience or military experience
  • Strong interpersonal and communication skills
  • Ability to prioritize and multi-task, including navigating through multiple business applications
  • Successful completion of a job-related assessment is requiredPreferred Experience:
    • US military service or a military spouse
    • Experience in a fast-paced contact center environment
    • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
    • 1 year of customer contact experience in a needs-based sales environmentCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $43,680 - 44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit Relocation assistance is not available for this position.
      • Successful completion of a job-related assessment is required.

Keywords: USAA, Colorado Springs , Customer Support Representative, Other , Colorado Springs, Colorado