Telephone Operator
Company: US Oncology, Inc.
Location: Colorado Springs
Posted on: June 20, 2022
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Job Description:
Overview Rocky Mountain Cancer Centers, Colorado's largest and
most comprehensive provider of cancer care has an exciting
opportunity for an experienced Telephone Operator in Colorado
Springs at our new St. Peregrine location. Come join this busy
oncology practice and work with a dynamic team that is passionate
about providing stellar care to our patients. We realize that it
sounds clich-- but it is true - taking care of cancer patients is a
calling. It's much more than a job. Each of us has a unique story
that brought us to Rocky Mountain Cancer Centers (RMCC), but those
stories usually share common themes of care, compassion, and
commitment. No matter the role each RMCC team member serves in, the
goal is the same: to provide the best care possible for each and
every one of our patients. Whether we are a nurse holding our
patient's hand, or a scheduler on the phone finding an appointment
that fits into a patient's schedule, we are deeply connected to our
patients and do what we can to help. If this sounds like you, we'd
love to have you join our team. Salary Range: $15.50 - $16.50 Pay
is based on several factors including but not limited to education,
work experience, certification, etc. As of the date of this
posting, in addition to your salary, RMCC offers the following
benefits for this position, subject to eligibility requirements:
Health, dental, and vision plans; wellness program; health savings
account; flexible spending accounts; 401(k) retirement plan; life
insurance, short-term disability insurance; long-term disability
insurance, Employee Assistance Program; PTO, holiday pay, tuition
reimbursement, and employee paid critical illness and accident
insurance. Responsibilities SCOPE: Under limited supervision, is
responsible for providing a full range of telephone switchboard
duties, including triaging calls and relaying messages. Assists
with clerical duties as required. Serves as a liaison between
patients and medical staff. Supports and adheres to the US Oncology
Compliance Program, to include the Code of Ethics and Business
Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Courteously and
efficiently answers all incoming calls and connects callers with
the correct extension. -Takes and relays messages in an accurate
and timely manner. -Responds to emergency and urgent calls from
patients in a timely manner. Directs callers immediately to
clinical staff as necessary. -Performs operator functions including
triaging calls; connecting and transferring calls; setting up
conference calls; instructing users on telephone procedures; and
reporting telephone and equipment malfunctions to the appropriate
party. -Provides a pleasant and helpful phone contact for callers.
-Responsible for opening and closing the switchboard. -Responsible
for the in-house paging system. -Performs clerical duties as
assigned to maintain workflow in the department. Qualifications
High school diploma or equivalent required. Minimum five years
office experience, preferably in a medical setting. All qualified
candidates are required to pass a background check and non-federal
drug test (which excludes marijuana) post offer of employment and
prior to hire. PHYSICAL DEMANDS: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Work may require
sitting for long periods of time, stooping and bending/stretching
for files and supplies. Requires occasional lifting of files or
paper weighing up to 30 pounds. Requires manual dexterity
sufficient to operate a keyboard, calculator, telephone, copier and
other office equipment. Vision must be correctable to 20/20 and
hearing must be in the normal range for telephone contacts. WORK
ENVIRONMENT: The work environment characteristics described here
are representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. Work is performed in an office environment.
Involves high levels of contact with patients and public.
High school diploma or equivalent required. Minimum five years
office experience, preferably in a medical setting. All qualified
candidates are required to pass a background check and non-federal
drug test (which excludes marijuana) post offer of employment and
prior to hire. PHYSICAL DEMANDS: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Work may require
sitting for long periods of time, stooping and bending/stretching
for files and supplies. Requires occasional lifting of files or
paper weighing up to 30 pounds. Requires manual dexterity
sufficient to operate a keyboard, calculator, telephone, copier and
other office equipment. Vision must be correctable to 20/20 and
hearing must be in the normal range for telephone contacts. WORK
ENVIRONMENT: The work environment characteristics described here
are representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. Work is performed in an office environment.
Involves high levels of contact with patients and public.
SCOPE: Under limited supervision, is responsible for providing a
full range of telephone switchboard duties, including triaging
calls and relaying messages. Assists with clerical duties as
required. Serves as a liaison between patients and medical staff.
Supports and adheres to the US Oncology Compliance Program, to
include the Code of Ethics and Business Standards. ESSENTIAL DUTIES
AND RESPONSIBILITIES: -Courteously and efficiently answers all
incoming calls and connects callers with the correct extension.
-Takes and relays messages in an accurate and timely manner.
-Responds to emergency and urgent calls from patients in a timely
manner. Directs callers immediately to clinical staff as necessary.
-Performs operator functions including triaging calls; connecting
and transferring calls; setting up conference calls; instructing
users on telephone procedures; and reporting telephone and
equipment malfunctions to the appropriate party. -Provides a
pleasant and helpful phone contact for callers. -Responsible for
opening and closing the switchboard. -Responsible for the in-house
paging system. -Performs clerical duties as assigned to maintain
workflow in the department.
Keywords: US Oncology, Inc., Colorado Springs , Telephone Operator, Other , Colorado Springs, Colorado
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