Automotive Service Advisor
Company: Groove Honda
Location: Colorado Springs
Posted on: May 15, 2022
Job Description:
Job DescriptionGroove Honda is growing! We are actively hiring
for highly driven, experienced Automotive Service Advisor/Writers.
We are seeking customer-focused, organized professionals to lead a
team of solid technicians. What We Offer:
- We are one of Colorado's fastest-growing Honda dealerships that
provides a positive work environment focused on your success
- Competitive pay plan with a career path that offers an
opportunity for financial growth
- Flexible schedule with paid time off that accrues from day one
of employment
- An extensive benefits package including medical, dental,
vision, life, and disability insurance, and more
- 401(K) with employer contribution
- Health and Wellness membership reimbursement (paid
monthly)
- Uniforms provided
- Employee discountsPosition Overview:The Service Advisor is
responsible for scheduling service work in the service department
and selling additional needed services to customers. The service
advisor is the dealership's first-line customer-relations and
service representative.This position is commission-based and income
opportunity ranges from $50,000 - $80,000 + monthly bonus Who You
Are:
- You have previous Automotive Service Advisor Experience, one
year preferred
- You have a proven track record of above-average Sales and CSI
scores**
- You have the demonstrated ability to lead and work with a team
of technicians
- You have exceptional communication, organization, and follow-up
skills that result in an exceptional customer experience
- You have a strong attention to detail and are focused on
quality and customer retention
- Meeting or exceeding productivity and service standards is a
priority
- When under pressure, you maintain a positive attitude with
customers, peers, and management
- You thrive on educating customers on proper care for their
vehicles
- You have a strong work ethic, and attendance is a priority
- You can work efficiently and effectively with a sense of
urgency.
- You make every customer feel as they are the most important
customer of the dayAutomotive Service Advisor/Writer
Responsibilities:
- Provide quality customer service, consistently achieving
excellent CSI scores.
- Serve as the communicator between customer and technician.
Ensure complete understanding in regards to the services
rendered.
- Continue to keep the customer informed with necessary
information based on service.
- Accurately verify warranty and service contracts.
- Prepare and process Repair Orders accurately, including all
costs, deductibles, descriptions of symptoms, etc.
- Advise customers on additional needed services, explain all
benefits
- Effectively work with technicians who perform all automotive
mechanical services
- Greet each customer in a prompt, courteous manner, let
customers who are waiting in line know that they will be assisted
soon
- Adheres to all company policies, procedures, and safety
standardsRequirements:
- Must be at least 18 years of age
- Prior experience in the automotive industry preferred
- Possess a valid driver's license and favorable motor vehicle
record
- Able to pass a pre-employment background check and drug screen
for illegal substances
- Authorized to work in the United StatesWho We Are: Groove Honda
(formerly Freedom Honda) a Summit Automotive company, is built upon
a different way of thinking. We embrace a culture that recognizes
strength lies in differences, not similarities. Our associates are
a team of highly energized, engaged, and diverse people bound
together by our core beliefs and values. Together we are dedicated
to humility, integrity, and passion, fostering professional growth
and processes that deliver extraordinary customer and associate
satisfaction. We want to be known for creating a customer and
associate experience that is tailored to individual and diverse
needs.Summit Automotive Partners is a privately-held automotive
management group headquartered in Centennial, Colorado, with over
16 automotive dealerships throughout Colorado, New England,
Tennessee and Wyoming. To learn more about Groove Honda visit us at
https://www.groovehonda.com/groove-honda-careers/ EEOC Summit
Automotive Partners is an equal opportunity employer and complies
with all applicable federal, state, and local fair employment
practices laws. Summit Automotive Partners strictly prohibits and
does not tolerate discrimination against employees, applicants, or
any other covered persons because of race, color, religion, creed,
national origin or ancestry, ethnicity, sex (including pregnancy),
gender (including gender nonconformity and status as a transgender
individual), age, physical or mental disability, citizenship, past,
current, or prospective service in the uniformed services, genetic
information, or any other characteristic protected under applicable
federal, state, or local law. All Summit Automotive Partners
employees, other workers, and representatives are prohibited from
engaging in unlawful discrimination. This policy applies to all
terms and conditions of employment, including, but not limited to,
hiring, training, promotion, discipline, compensation, benefits,
and termination of employment. ADA Summit Automotive Partners
complies with the Americans with Disabilities Act (ADA), as amended
by the ADA Amendments Act, and all applicable state or local law.
Consistent with those requirements, Summit Automotive Partners will
reasonably accommodate qualified individuals with a disability if
such accommodation would allow the individual to perform the
essential functions of the job, unless doing so would create an
undue hardship. If you believe you need an accommodation, refer any
such request to the Human Resources Department. Summit Automotive
Partners will also, where appropriate, provide reasonable
accommodations for an employee's religious beliefs or practices.
4955 New Car Dr, Colorado Springs, CO 80923
Keywords: Groove Honda, Colorado Springs , Automotive Service Advisor, Other , Colorado Springs, Colorado
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