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Automotive Service Advisor

Company: Groove Honda
Location: Colorado Springs
Posted on: May 15, 2022

Job Description:

Job DescriptionGroove Honda is growing! We are actively hiring for highly driven, experienced Automotive Service Advisor/Writers. We are seeking customer-focused, organized professionals to lead a team of solid technicians. What We Offer:

  • We are one of Colorado's fastest-growing Honda dealerships that provides a positive work environment focused on your success
  • Competitive pay plan with a career path that offers an opportunity for financial growth
  • Flexible schedule with paid time off that accrues from day one of employment
  • An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
  • 401(K) with employer contribution
  • Health and Wellness membership reimbursement (paid monthly)
  • Uniforms provided
  • Employee discountsPosition Overview:The Service Advisor is responsible for scheduling service work in the service department and selling additional needed services to customers. The service advisor is the dealership's first-line customer-relations and service representative.This position is commission-based and income opportunity ranges from $50,000 - $80,000 + monthly bonus Who You Are:
    • You have previous Automotive Service Advisor Experience, one year preferred
    • You have a proven track record of above-average Sales and CSI scores**
    • You have the demonstrated ability to lead and work with a team of technicians
    • You have exceptional communication, organization, and follow-up skills that result in an exceptional customer experience
    • You have a strong attention to detail and are focused on quality and customer retention
    • Meeting or exceeding productivity and service standards is a priority
    • When under pressure, you maintain a positive attitude with customers, peers, and management
    • You thrive on educating customers on proper care for their vehicles
    • You have a strong work ethic, and attendance is a priority
    • You can work efficiently and effectively with a sense of urgency.
    • You make every customer feel as they are the most important customer of the dayAutomotive Service Advisor/Writer Responsibilities:
      • Provide quality customer service, consistently achieving excellent CSI scores.
      • Serve as the communicator between customer and technician. Ensure complete understanding in regards to the services rendered.
      • Continue to keep the customer informed with necessary information based on service.
      • Accurately verify warranty and service contracts.
      • Prepare and process Repair Orders accurately, including all costs, deductibles, descriptions of symptoms, etc.
      • Advise customers on additional needed services, explain all benefits
      • Effectively work with technicians who perform all automotive mechanical services
      • Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be assisted soon
      • Adheres to all company policies, procedures, and safety standardsRequirements:
        • Must be at least 18 years of age
        • Prior experience in the automotive industry preferred
        • Possess a valid driver's license and favorable motor vehicle record
        • Able to pass a pre-employment background check and drug screen for illegal substances
        • Authorized to work in the United StatesWho We Are: Groove Honda (formerly Freedom Honda) a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to humility, integrity, and passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado, with over 16 automotive dealerships throughout Colorado, New England, Tennessee and Wyoming. To learn more about Groove Honda visit us at https://www.groovehonda.com/groove-honda-careers/ EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices. 4955 New Car Dr, Colorado Springs, CO 80923

Keywords: Groove Honda, Colorado Springs , Automotive Service Advisor, Other , Colorado Springs, Colorado

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