Registration Representative (PRN)
Company: Colorado Springs Radiologists / PENRAD Imaging
Location: Colorado Springs
Posted on: January 13, 2022
Job Title: Registration Representative
Reports to: Registration Lead, Director of Clerical Services
FLSA status: Non-Exempt
Summary DescriptionPerforms Reception and Registration duties under
the direction of a Lead Registrar. Represents the company in a
professional, courteous manner while providing exceptional service
and compassionate care to patients. Arranges for the efficient and
orderly registration of patients, ensuring all required patient
information is obtained and accurately entered into appropriate
This is a PRN position; the hours and location will vary based on
business needs. Click here for PRN benefit information.
Reception & Registration:
- Promptly and courteously greets all patients in a professional
manner. Hands out necessary paperwork per exam scheduled for
completion by patient before registration.
- Answers all telephone calls per company standards.
- Verifies all exams to be performed. Checks scheduling notes for
any pertinent instructions (call report, patient to take films,
etc.). Verifies patient's prescriptions, insurance cards,
identification cards and any additional required forms are scanned
appropriately into patient's electronic chart.
- Accurately collects and reviews all required demographic,
insurance/financial and clinical data necessary to register
- Secures appropriate form signatures for consents, waivers,
required services and financial documents, as applicable.
- Relays information between patients and other staff members,
providing them with updates as needed.
- Dispenses and explains preps (instructions) for radiology exams
per company protocols.
- Releases medical records following outlined procedures.
- Maintains the lobby area and front desk for professional
appearance and efficiency.
- Accepts and is custodian for cash and credit card payments from
patients. Processes payments per established protocol.
- Courteously and compassionately assists patients as necessary,
which may include direct patient contact in dressing rooms, rest
rooms, and assisting with entrance to and exit from the
- May assist technologists with lifting and moving of patients,
in absence of additional technologists' help.
- Maintains ethical working relationships/good rapport with other
PENRAD Imaging departments and co-workers. Maintains professional
and caring behavior toward all patients and visitors.
- Schedules/reschedules patients for procedures using appropriate
scheduling system as needed.
- Interfaces with Lead regarding any and all departmental
- Rotates between all PENRAD Imaging facilities as scheduled by
Lead, if requested.
- Attends staff meetings as requested and follows all company
policies and procedures.
This job description is intended to reflect the major
responsibilities and duties of the job, but it is not intended to
describe minor duties and other responsibilities may be
Knowledge:Business-specific knowledge: Colorado Springs
Radiologists, P.C. policies and procedures, business-specific
software, safety regulations.
Industry-specific knowledge: Laws and regulations pertaining to
medical records and patient confidentiality.
Mastery:Specialized equipment: Computer, knowledge of Microsoft
Windows and other Microsoft desktop productivity software.
Abilities:Ability to: work independently with minimal supervision;
move between departments / locations as requested, organize and
prioritize work and complete within established, reasonable time
frames; follow verbal and written instructions; establish and
maintain professional working relationships with staff, physicians,
management, patients and external contacts; maintains professional
appearance and demeanor: pursue educational and training
opportunities to continually add to personal and professional
growth in knowledge, skills and abilities pertaining to this
position; maintain strict confidentiality of patient, business and
employee information at all times; exercise professional judgment
and perform all duties in compliance with medical ethics and OSHA
Education/Experience/Licensure/Certification: High School Diploma
or GED required. Previous experience in a customer service related
position required. Basic Life Support (BLS) certification required
prior to employment or no later than 90 days from hire date.
Desirable or Special Qualifications: Previous experience in a
medical environment preferred.
Physical and Mental Requirements:
Position: Registration Representative
NOTE: These are physical and mental requirements of the position as
it is typically performed. Inability to meet one or more of these
physical or mental requirements will not automatically disqualify a
candidate or employee from the position. The Company will make
reasonable accommodation for qualified individuals with known
disabilities unless doing so would result in an undue hardship to
the Company or a direct threat.
Ability to move distances between office or buildings
Color Perception(Red, Green, Amber)
Climbing - Ladder - High Roof Tops
Hearing / Listening
Pushing / Pulling
- Occasionally lifting 50 pounds
- Occasionally carrying 50 pounds
Sitting for extended periods of time
Standing for extended periods of time
Other, which includes: Deemed 3T MRI safe
Mental / Reasoning Requirements
Reading - SIMPLE
Writing - SIMPLE
Basic Math Skills
Reading - COMPLEX
Writing - COMPLEX
Analysis / Comprehension
Judgment / Decision Making
May Work Alone
Works with Others
High Places - minimal
Verbal Contact w/ Others
Noise - minimal
Fumes / Odors
Face to Face Contact
Dirt or Dust
Disclaimer: The above statements are intended to describe the
general nature and level of work being performed by people assigned
to this job. These statements are not intended to be an exhaustive
list of all responsibilities, duties and skills of personnel so
classified, nor are these statements intended to create a contract
of employment between the employee and Colorado Springs
Radiologists, P.C. Colorado Springs Radiologists, P.C. is an
Keywords: Colorado Springs Radiologists / PENRAD Imaging, Colorado Springs , Registration Representative (PRN), Other , Colorado Springs, Colorado
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