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Call Taker

Company: Staff Management
Location: Colorado Springs
Posted on: November 19, 2021

Job Description:

With Staff Management - SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Temperature checks, social distancing and face masks will be required for your safety. WORK FROM HOME POSITION!.

Industry: Administrative/Clerical.

Duties: -Manage large amounts of inbound and outbound calls in a -timely manner -Follow communication scripts when handling different topics -Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives -Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile -Keep records of all conversations in our call center database in a comprehensible way -Frequently attend educational seminars to improve knowledge and performance level -Meet personal/team qualitative and quantitative targets -Screen all international customer orders to ensure compliance with the required regulations, policies and procedures.

Employment Types: Full Time, Direct Hire, Temp to Hire.

Recruiting Center: SMX at Allegion, 3899 Hancock Expy, Colorado Springs, CO 80911.

Work Location: SMX at Allegion, 3899 Hancock Expy, Colorado Springs, CO 80911.

Job Types: Call Center, Customer Service Rep.

Shifts: 1st Shift.

Attributes: Background Check, Drug Test, Must be at least 18 years old.

Benefits: Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Life Insurance, Paid Sick Leave, Sign on Bonus (Restrictions Apply), Referral Bonus (Restrictions Apply), Casual Dress Code, Climate Controlled Environment, Modern, high tech Environment, Other on the spot perks.

Education Required: HS Diploma or GED.

Starting Wage: $14.00.

Pay Rate: $14.00 - $14.50/hr.

Bonus: Pay Increase After 90 Days & Referral Bonus!.

Required Skills:
1+ years of I/O call center experience. Customer interaction experience is preferred. Computer experience including use of MS Suite, CRM and/or Oracle is required. Previous experience in a customer support role &Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Pay Rate: $14.00 - $14.50/hr #CB

Keywords: Staff Management, Colorado Springs , Call Taker, Other , Colorado Springs, Colorado

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