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Ld Mgr, RPS Operations Client Administration

Company: T. Rowe Price
Location: Colorado Springs
Posted on: November 18, 2021

Job Description:

A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.

We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.

If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.

Lead Manager, Client Administration

Manages a team of Client Account Managers responsible for providing high-quality operational and plan administration support to Retirement Plan Services clients. Responsible for ensuring that good client relations are maintained and that client plans are operating efficiently and effectively.

Ensures team follows operational and administrative processes. Analyzes trends and recommends process enhancements to improve team performance.

Acts as an escalation point for complex problems that less experienced resources cannot solve. Provides input into decision-making processes.

Communicates with clients and prospects to support their operational and administrative needs and ensure high client satisfaction. Communicates and partners on any significant client issues with their relationship managers.

Tracks and reports on team deliverables. Coaches and guides assigned staff on improving the execution of security and business continuity activities and achievement of goals. Manages staff development and talent management processes. Coaches and counsels staff, determines staffing and compensation recommendations, and participates in hiring and termination decisions.

Provides subject matter expertise and leadership support for business initiatives. Drives adoption and execution of business initiatives.

Qualifications

-Bachelor's degree or the equivalent combination of education and relevant experience AND
-5+ years of total relevant work experience

Minimum salary (USD) starts at:
83000
(Colorado only*) Salary range minimum is one component of our total compensation and benefits package. *Note: Disclosure as required by sb19-085 of the minimum salary compensation for this role when being hired into our offices in Colorado.

T. Rowe Price is committed to providing our associates with a comprehensive total rewards benefit program, including wellness, retirement and quality-of-life benefits. Please view What We Offer to see what's available to you.

As part of T. Rowe Price's Health and Safety protocols, effective October 19, 2021, any US-based new hires, including interns will be required to be fully vaccinated against COVID-19 or have a valid medical or religious exemption from receiving a COVID-19 vaccine.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Keywords: T. Rowe Price, Colorado Springs , Ld Mgr, RPS Operations Client Administration, Other , Colorado Springs, Colorado

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