Company: Apple Moving
Location: Colorado Springs
Posted on: November 18, 2021
Manage the entire commercial, C.O.D., Government move processes. Be
the one point of contact and liaison for the external customer and
all participating departments within the company. Provide excellent
follow-through while maintaining quality assurance at every level
of assistance and action. To work harmoniously with outside sales
representatives and other internal customers to meet the needs of
Duties and Responsibilities (this may not include all of the duties
Handle incoming and make outbound calls to customers/ prospects as
Provide day-to-day support to accounts with regard to moving needs,
support information, and accessorial authorizations.
Efficiently manage the flow of daily reports and paperwork
Prioritize and organize daily workload (i.e. projects, order entry,
customer contacts, internal follow-up, customer inquiries)
Provide administrative support to the Director of Sales and other
Complete follow-up requests in a timely manner.
Flexibility in assignments and scope of work as required in order
to meet the objectives of the department.
Provide backup support as needed for all team segments.
Maintain communication throughout the move process with customers,
dispatch, warehouse, accounting, claims, salespeople, driver, other
agents, and anyone else who may be involved in the move.
Provide OA/DA services when requested.
Obtain all necessary information and paperwork from sales
Confirm with the customer the information supplied by the
Set up and maintain files on each move using different types of
Prepare, process, print, organize and distribute all paperwork
required for move according to procedures.
Verify that services are performed as scheduled.
Provide accounting clerk with completed files in a timely
Field and address concerns and/or complaints of customers.
Field and address questions, concerns, and complaints of all
company personnel, or anyone else who may be involved in the
Alert appropriate parties to any problems.
Utilize available software and/or written forms to document all
communication with the customer and other parties.
Set, reschedule, and cancel appointments for customers as
Maintain calendar/schedule for sales representatives.
Provide over-the-phone estimates/rates at the customer's
Book over-the-phone moves when necessary.
Able to manage time-sensitive paperwork and activities related to
the moving process.
Get special State Department designation to accept jobs and
notified changes on shipment.
Estimate cost of services for C.O.D and commercial accounts.
Other duties as assigned
Knowledge, Skills, and Abilities
Strong written and oral communication and follow-up skills.
Customer relations oriented.
Troubleshooting and up-selling abilities.
Basic computer skills including the ability to function confidently
with an MS Windows network environment, using MS Word, MS Excel,
and MS Outlook.
Keywords: Apple Moving, Colorado Springs , Move Coordinator, Other , Colorado Springs, Colorado
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