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Default Vendor Oversight Process Lead - WFH

Company: Flagstar Bank
Location: Colorado Springs
Posted on: November 18, 2021

Job Description:

Position Title Default Vendor Oversight Process Lead - WFH Location Work From Home United States Job Summary The Vendor Oversight Process Lead is responsible for the oversight processes for the default attorney network, property registration vendor, and outsourced foreclosure functions, utilizing department data and analytics to achieve overall performance objectives. This role will perform the default attorney oversight processes and performance evaluations required by departmental procedures to ensure compliance with applicable vendor oversight standards and performance goals. Additional responsibilities include identifying and reducing risk to the bank while ensuring accuracy and compliance with internal production standards, regulatory requirements, investor/insurer guidelines and state law. Manage the Foreclosure/Bankruptcy Attorney Network, manage DSO servicing transfer tasks in LPS, manage the Foreclosure DSO group email box, overall vendor management for DSO vendors (i.e., BRON), assists with audits and other legal requests, provides departmental KPI data as needed. Job Responsibilities: * Responsible for performing the attorney oversight processes, Including: scorecards (90+ firms supporting foreclosure, bankruptcy and loss mitigation issue tracking, and performance improvement plans in coordination with internal partners and senior management. Role will also manage all records, and updating of related department matrices.. * Oversight of the foreclosure property registration process, daily pipeline management, issue resolution, process improvement and invoicing. * Manage default network communications, escalations, directives, surveys and data collection, * Oversight of the Default Servicing Vendor's daily foreclosure metrics, issue tracking and escalations. * Maintain knowledge of regulatory requirements, investor/insurer guidelines and other relevant foreclosure timeframes. * Reinforce culture of shared ownership and accountability for results. * Collaborate with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation. * Perform additional responsibilities as assigned by manager. * Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Job Requirements: * Reliable Home High Speed Internet required * HS Diploma, GED or Foreign Equivalent required * Bachelor's Degree Preferred (business, accounting) * Required, 5+ years of experience in Default Mortgage Servicing, including foreclosure * Required, 5+ years in foreclosure with demonstrated expertise in understanding and interpreting reporting, foreclosure process metrics, and MSP/BKFS foreclosure related templates. * Required, 5+ Years proven expertise in understanding of Mortgage, Mortgage Servicing and Mortgage Servicing Regulation (RESPA, FDCPA, UDAAP) and Regulators (OCC, FRB, CFPB, GSE, HUD) Preferred, 5+ years of experience with servicing systems, including MSP/BKFS templates and LoanSphere * Proficiency in understanding of operations, risk, compliance and regulatory & investor requirements in default and foreclosure * Self-Driven, Personally Accountable Personality * Understanding of MS Office Suite with intermediate technical and computer skills. Specifically, an ability with Microsoft Excel * Ability to navigate quickly within various computer programs. * Excellent verbal and written communication skills, as well as strong listening skills * Exceptional analytical and problem-solving skills with an ability to think quickly under pressure. * Ability to handle high production volume * Ability to look for ways to improve and promote quality. * Ability to work independently with limited supervision. * Willingness to work in a team environment * Confident and efficient work approach Internal Use Only: Job Band G

Keywords: Flagstar Bank, Colorado Springs , Default Vendor Oversight Process Lead - WFH, Other , Colorado Springs, Colorado

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