Ford of Motor City - Customer Experience Specialist

Company: Phil Long Ford of Motor City
Location: Colorado Springs
Posted on: November 18, 2021

Job Description:

Phil Long Ford of Motor City is hiring a Customer Experience Specialist in our Service Department. If you are outgoing, hardworking, reliable, goal orientated and not afraid of the phone, we need you on our team. The perfect candidate will be fun, positive and motivated providing our customers the best first impression for our Service Department. This position requires no previous experience, yet opens the door to career path opportunities. We need an individual who's not afraid of hard work and the reward it brings. We will provide you with training and development on a regular basis because we care about your success. You will gain invaluable experience working with one of the largest and most reputable dealer groups in Colorado. $14 to $17 per hour basepay + bonuses Why You Want to Work Here * Training and development are provided regularly * Fulfilling job, helping customers keep their vehicles safe * Positive feedback, coaching & mentoring from management * Fun spiffs, gamification and competitions * Largest service department in the Phil Long dealer group * Great career path opportunity * Flexible schedule, part time and full time available * Awesome health benefits (and an on-site gym!) * All the tools you need to succeed are provided * Company gives back to the community * State of the art facility Essential Duties & Expectations * Answer inbound calls within 3 rings and follow word tracks provided * Schedule appointments for the service department using our software * Have a thorough knowledge of the dealerships products and services * Check email frequently throughout the day and respond in a timely manner * Make outbound calls assigned by the Service Manager * Work well with a large team of advisors, techs and management * Computer literate * Ability to multi-task in a fast-paced work environment * A positive, goal-oriented, highly motivated, energetic, coachable attitude * Proper phone etiquette and problem resolution * Utilize all platforms including, but not limited to, schedulers, Outlook, web chat, Auto Point, manufacturer online tools, Cisco phones * Keep an organized and clean work space * Provide creative solutions when a problem arises * Good communication and customer service skills * Well-groomed and pleasant when dealing with our customers & co-workers * Dependable, show up on time and ready to work Education and/or Experience: High School Diploma Benefits (Eligibility dependent upon employment status) Medical Dental Vision PTO 401k FSA/ HSA/ HRA Basic Life Insurance Short Term/ Long Term Disability Legal Insurance Employee Assistance Program Onsite Fit Factories Employee Clinic https://app.wrenchway.com/shops/phillongfordofmotorcity Job Title:Service BDCJob Category:AdministrativeLocation:Colorado Springs, COTravel Required:NoneLevel/Salary Range:$14 to $17per hour with bonusesPosition Type:Full Time

Keywords: Phil Long Ford of Motor City, Colorado Springs , Ford of Motor City - Customer Experience Specialist, Other , Colorado Springs, Colorado