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Customer Care Work At Home

Company: Alliance Data
Location: Colorado Springs
Posted on: November 18, 2021

Job Description:

Location: 09 - USA Ohio Work From Home Location: 09 - USA Kansas Work From Home Location: 09 - USA New Mexico Work From Home It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description **Must live within 60 miles of site** **Posting will come down 11/05**If the candidate is selected for the role, they must be available for mandatory training on 11/29/2021 and be in attendance for 4 weeks. Candidates who cannot meet this requirement, will not be considered.Essential Job FunctionsCustomer Experience - Answer a variety of inbound customer service calls from customers in the retail environment. Efficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame.Build Relationships - Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.Communication - Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.Reports to: Customer Care SupervisorDistinctions (if applicable): Work at home Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.Work from home office;Travel to care center site as needed. Job requires sitting the majority of workday.Schedule flexibility to work 40 hours per week including days, evenings and weekends.Must be able to work from the office for the allotted training period (if applicable).Must reside within a60-mileradius of a Care CenterWorkspace Environment-A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.Access to home/work space-You will provide Alliance Data or its representative access to your workspace to conduct an audit of compliance and policy. A photograph of your workspace must be furnished prior to going home.Equipment-Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.Internet/Phone-The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 25 Mbps download and 5 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.Location-Although this position is considered work at home, the candidate must reside within 60 miles of the reporting care center supporting the department and peer group Direct Reports:NoneMinimum Qualifications:High School Diploma or GEDPreferred Experience:Nine months, or more, of customer service experience in retail, food service, hospitality, call center or related experience#INDCLASSJob Family:Care Center Operations Job Type:Regular Line of Business:Geo Zone for WFH Zone 3

Keywords: Alliance Data, Colorado Springs , Customer Care Work At Home, Other , Colorado Springs, Colorado

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