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Program Manager

Company: Modern Marketing & Commerce, Inc.
Location: Colorado Springs
Posted on: October 3, 2021

Job Description:

The Program Manager is primarily responsible for internal communication of results with team members but may be asked to communicate directly with clients in support of the Program Director as needed.


The Program Manager will be integral in the design and planning of campaigns and other actions that support program performance, while creating clear and meaningful communications to both internal teams and the client.


Essential Duties & Responsibilities:
• Working with our multichannel marketing and sales teams, the Program Manager ensures the smooth running of campaigns – from planning and organizing the campaigns, to communicating program statuses, insights, and direction of campaigns to all members of the internal teams.
• The Program Manager will maintain each program’s scorecard, and monitor progress to key performance indicators deemed to drive success for our client programs. They will be responsible for facilitating action plans within the team for both optimization/acceleration of great results, or remediation of performance should our KPI’s fall short of goal.
• The Program Manager will develop strong and meaningful relationships with internal team members through timely communications to ensure projects are on time and on budget.
• An unrivalled level of organization is expected so that all campaigns run efficiently, with other team members relying on project organization in order to meet deadlines and understand client expectations.
• The Program Manager will work closely with the Program Director to understand program strategy and client growth goals.
• Will maintain quality control of all work that is submitted to clients
• Monitoring all stages of campaigns to guarantee that they run smoothly
• Writing status reports throughout the duration of the project to keep clients and peers updated on program performance.
• Will exercise the use of discretion and independent judgment to ensure that all projects stay within the allocated budgets.
• Administration tasks that will help to keep campaigns well-managed and organized
• Offering creative ideas to the internal teams to develop exciting campaigns and encourage clients to understand the importance of creativity throughout projects
• Utilize various industry resources and participate in industry events -- such as tradeshows, conferences and various customer events -- become an industry expert
• Complies with all Company policies and procedures as well as Federal, State and local regulations.
• Interacts politely and effectively with customers, fellow employees and business partners.
• Talks with, listens to and signals others to effectively exchange information; receives or gives direction; and effectively works as part of a team.
• Must maintain and keep the confidentiality of all customer, client and company information
in accordance with the confidentiality agreement signed at the commencement of
employment with MMC.
• Will be required to perform other job duties as requested, directed, or assigned.
Core Competencies & Experience:
• A proactive approach to creative projects and full awareness of creative processes and
techniques – including digital platforms
• The ability to build strong relationships by interacting regularly with external and internal
customers, with the ability and willingness to find out what the customer needs and to act
accordingly, while taking the organizations costs and benefits into account.
• Understands the industry, market and product/service trends affecting our client’s
• The ability to maintain first-class organizational skills, determine goals and priorities and to
assess the actions, time and resources needed to achieve desired results.
• The ability to work in a fast-paced environment, performing under pressure and in adversity.
Thriving in an environment that never stops is a must.
• The ability to actively listen and understand important (non-)verbal information and to ask
further questions when necessary.
• The ability to communicate clearly and respectfully and to adjust one’s use of language to
the audience’s level. The ability to express ideas and views clearly to others in writing
• Excellent oral, presentation, and written communication skills
• Conducts her/himself in the highest ethical and moral fashion
• Commitment to pride in excellence; attention to detail
• The ability to shift priorities effectively when under pressure and/or experiencing rapidly
changing or uncertain conditions
• Ability to work under pressure whilst maintaining a cool outlook. Thriving in an environment
that never stops is a must.
• First class organizational skills
• Experience of working as part of a team
• A keen eye for detail and an understanding of budget restraints
• A personable and professional character that will allow you to build client rapport
• The confidence to give clients and internal stakeholders trust in your work
• Prefer two-three years of direct experience in marketing communications, channel marketing
or program marketing. Must possess successful customer service and customer relations
experience. Experience in the Building Products or Healthcare Industry is a plus.
• Experience in working with Microsoft Office suite of programs, including Word; Excel; Visio;
Teams; and PowerPoint.


Education Requirements:
BS/BA degree Marketing, Business, Communication, or related fields preferred.

Keywords: Modern Marketing & Commerce, Inc., Colorado Springs , Program Manager, Other , Colorado Springs, Colorado

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