Typical pay range: $39.29 - $55.35
ST. CHARLES HEALTH SYSTEM
Intake and Referral Specialist
Manager, Home Health
September 5, 2017
Creating America’s healthiest community, together
the spirit of love and compassion, better health, better care,
Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: St Charles Home Health Services
provides skilled nursing, physical therapy, occupational therapy,
speech therapy, medical social work and home health aide services
to patients in their homes. Services are provided by
interdisciplinary team based on patient’s needs to maximize
patient’s outcomes and to prevent hospitalizations.
POSITION OVERVIEW: The Intake and Referral
Specialist maintains daily contact with physicians, case
managers, social workers, discharge planners, patients, families,
caregivers, home health and hospice agencies and other referral
sources in the hospital and the community regarding potential
referrals to home health services. Markets the services of the home
health department. Develops relationships with physicians,
providers, skilled nursing facilities, payers and others in Central
Oregon. Prepares patients and families for admission to the
home health department, and facilitates that process. This
position does not directly manage any other caregivers
ESSENTIAL FUNCTIONS AND DUTIES:
Accepts service referrals and clarifies needed services where
possible (via fax, telephone, or direct contact).
Coordinates referrals to Home Health and clarifies needed
information (e.g., patient/family home health needs/expectations,
diagnoses, appropriate demographic information, addresses, contact
information, initial supply needs, special instructions, insurance
Meets directly with patients in the hospital or local skilled
nursing facilities to educate on home health services and to assist
with determining patients level of need.
Provides education about Home Health Services to potential
referrals and referral sources.
Evaluates prospective patient situations, including homebound
status, to determine if appropriate for Home Health services.
Timely documentation review to ensure accuracy of diagnosis
coding, sequencing of coding, and completion of OASIS.
Communicates with patient, family, and referral sources the
progress and disposition regarding referral status.
Assists with payer verification and authorization for patient
Knowledgable regarding the home health benefit with commonly
encountered insurance companies.
Coordinate ETO and the general monthly schedule for Intake and
Referral Specialists requesting coverage where needed.
Initial diagnosis review (providing a couple of pertinent
“working” diagnostic codes at the time of intake or acceptance of a
Identify patients on admission that may be appropriate for
Markets the services of the Home Health department directly to
patients, familys, the hospital, local Skilled Nursing Facilities,
physicians and other referral sources
Establish and maintain relationships with patients, referral
sources and staff through consistent professional/informational
Meet departmental standards and deadlines for timely completion
of educational/CBL requirements (specific to department and
specific to discipline).
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all
applicable laws, regulations, policies and procedures, supporting
the organization’s corporate integrity efforts by acting in an
ethical and appropriate manner, reporting known or suspected
violation of applicable rules, and cooperating fully with all
organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Participates in creating a healing environment that supports all
aspects of the care environment and the wholeness of each
individual, patient and caregiver.
Participates in creating intentional relationships and
demonstrates focus attitudes and behaviors that enhance the care
Provides a therapeutic presence in service to others by
purposefully responding to the needs of patients in a caring way,
including introducing oneself and explaining role in patient’s
care, asking the patient his or her preferred name, sitting
with the patient to determine his or her care goals, active
listening, and communicating effectively and appropriately through
touch, eye contact, etc.
Provides and maintains a safe environment for caregivers,
patients and guests
Documents all patient care with proficiency in compliance with
hospital policies and regulatory agencies
Calculates dosages and administers medications accurately in
accordance with the organization’s policies and procedures for
Required: As required for licensure.
Required: Current RN licensure with the Oregon State
Board of Nursing
Valid Oregon driver's license and ability to meet St. Charles
Health System driving requirements
Required: Minimum of 3 years experience as a staff nurse;
one year experience in home health care or public health
Preferred: Home health
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Thorough knowledge of home health care, community resources, the
insurance authorization system and nursing practice
required. Proficient in utilizing Microsoft programs and
able to access a variety of EMR platforms.
Ability to follow verbal and written communications in order to
complete duties and assignments
Must have excellent communication skills and ability to interact
with a diverse population and professionally represent St. Charles
Strong team working and collaborative skills
Ability to multi-task and work independently
Attention to detail
Excellent organizational skills, written and oral communication
and customer service skills, particularly in dealing with stressful
Demonstrated ability and experience in computer applications,
use of electronic medical record keeping systems and MS Office
Continually (75% or More): Use of clear and audible speaking
voice and the ability to hear normal speech levels.
Frequently (51% - 75%): Standing, sitting, walking,
lifting 1-10 lbs and keyboard operation.
Occasionally (26% - 50%): Bending, climbing stairs, reaching
overhead, carrying 1-10 lbs, pushing/pulling 1-10 lbs and
Rarely (10% - 25%): Stoop/kneel/crouch, lifting 11-25 lbs,
carrying 11-25 lbs, pushing/pulling 11-25 lbs and operation of
Never (Not Included): Climbing ladder/step-stool, lifting 25-50
lbs, carrying 25-50 lbs, pushing/pulling 25-50 lbs and the ability
to hear whispered speech levels.
Exposure to Elemental Factors
Frequently (51%-75%): Heat, cold, wet/slippery areas, noise,
dust, vibration and uneven surfaces.
Never (0%): Chemical solutions.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
Variable (United States of America)
Is Exempt Position?
SPECIALIST HOME HEALTH
Scheduled Days of the Week:
As Scheduled (may include weekends and holidays)
Shift Start & End Time: