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Conference Services Manager - Salary Non Exempt - Experienced Required

Company: Great Lakes Services, LLC
Location: Colorado Springs
Posted on: July 17, 2021

Job Description:

At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.

Essential Duties & Responsibilities

  • Creates and manages groups in OPERA S&C system
  • Assists with 30-60-90 day catering forecast that is prepared weekly
  • Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
  • Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
  • Provide detailed information on groups' specific needs from arrival through departure
  • Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
  • Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge
  • Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering
  • Meets the clients upon arrival and introduces them to key hotel staff.
  • Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through
  • Plans and conducts pre-convention meetings, as requested by client
  • Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations

Basic Qualifications & Skills

  • Associates degree in hotel/hospitality or related field
  • Minimum 1 year in event/conference planning or related hospitality experience
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability
  • Minimum 1 year supervisory/leadership experience in hospitality field

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Lakes Services, LLC, Colorado Springs , Conference Services Manager - Salary Non Exempt - Experienced Required, Other , Colorado Springs, Colorado

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