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Sales Manager - Salary Non Exempt - 18+

Company: Great Lakes Services, LLC
Location: Colorado Springs
Posted on: July 16, 2021

Job Description:

At Great Wolf, the Senior Sales Manager targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.

Essential Duties & Responsibilities

  • Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to "sell" and the non-peak hours to do account maintenance tasks
  • Keeps accounts current and records prospects and accounts by creating tracing system for callbacks, release dates, future meetings, etc.
  • Tracks all contact data in OPERA
  • Maintains relationships and a cadence of communication with all accounts to maintain top of mind awareness
  • Assists in the preparation of group room blocks forecasts
  • Submits a weekly report to the director of sales and catering
  • Prepares group proposals as well as sales materials and contracts
  • Responsible for group room and catering revenue that make up overall revenue budget for lodge
  • Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
  • Exercise appropriate authority to negotiate pricing for meeting room rental and audio visual
  • Provides consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
  • Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
  • Creates and updates quarterly action plans outlining business objectives
  • Represents the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
  • Assists in the supervision, control and administration of the entire sales team
  • Hires, trains, motivates and provides guidance on a daily basis to members of the sales team
  • Conducts annual performance/contribution assessments with members of the sales team

Basic Qualifications & Skills

  • Bachelor's degree in hotel/hospitality or related field, or equivalent combination of education/experience
  • Minimum 4 years in event/conference sales
  • Minimum 1 year supervisory/leadership experience in hospitality field
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Successful Department of Motor Vehicle check
  • Professional communication skills both verbal and written
    Desired Qualifications & Traits
  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Lakes Services, LLC, Colorado Springs , Sales Manager - Salary Non Exempt - 18+, Other , Colorado Springs, Colorado

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