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ITSM Asset, Lifecycle & Knowledge Management

Company: ICONMA
Location: Colorado Springs
Posted on: June 12, 2021

Job Description:

IT Service Management (ITSM) Process Owner (Asset, Lifecycle & Knowledge Management)

Answer business problems by using appropriate statistical and Data Mining technics on existing data.

Ad Hoc queries to Client patterns in data.

Analyze and interrupt the results of Data Mining and Business Intelligence analysis.

Creates data models in order to conduct analysis.

Uses knowledge of related data sources to increase accuracy and ease of data input and maintenance

ITSM Process Owner:

Plan and manage the full lifecycle of all IT assets.

Maximize asset value.

Control asset costs

Manage risks.

Support decision-making about the purchase, re-use, retirement, and disposal of IT assets.

Meet regulatory and contractual requirements.

Establish integrated and systematic process for knowledge and asset management.

Build high interoperability knowledge environment.

Empower people to develop and share knowledge.

Develops partnerships with the consumers of the data analytics to understand business needs.

Trains on provided reports and dashboards, policy, process, standards, and best practices

Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices.

Other duties as required



Job Requirements:

Qualifications:

Knowledge consistent with a Bachelors Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study.

4+ years combined experience in incident management, Problem Management, Change Management, Release Management in an IT operations, managed services, or service delivery environment.

ITSM

Advanced Understanding of ITIL and ITSM fundamentals with a focus on Asset and Lifecycle Management.

Experience with Knowledge Management.

Experience with implementing and Managing Knowledge process and lifecycle. Experience working with a CMDB.

Asset and Lifecycle Management Experience.

Understanding of IT organizations especially service desk or service delivery.

(Preferred) Cherwell experience.

Database core skills.

Report writing,

Business intelligence Data analytics.

Data structures.

Relational data modeling and architecture.

Data warehousing concepts and practices.

Power BI.

Microsoft SQL Server.

Microsoft SQL Server Integration Services (SSIS).

Structured query language (T-SQL).

SQL Reports.

Designing cubes/Tabular Data Models (TDM).

Writing queries against cubes and mining models using DAX.

(Preferred) Data mining techniques utilizing clustering, neural networks, decision trees, and other such data mining algorithms.

Certifications required:

Information Technology Infrastructure Library (ITIL) 3 or 4 Certification

Environmental, physical and psychological requirements:

Must be able to sit or stand for prolonged periods in a climate-controlled environment.

Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone.

Must be able to type at least 50 words per minute (WPM).

Typing at a level below 50 words per minute would negatively affect productivity.

Demands for visual and auditory acuity are typical of an office environment.

Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, Colorado Springs , ITSM Asset, Lifecycle & Knowledge Management, Other , Colorado Springs, Colorado

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